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  • Creating balanced teams

    Voice technology: What can it do for you?

    Event Details
    25 Apr 2019
    09:30 - 16:00

    Members login to register for the event

    Not a member? Contact us.

  • Creating balanced teams

    Voice technology: What can it do for you?

    Event Details
    25 Apr 2019
    09:30 - 16:00

    Members login to register for the event

    Not a member? Contact us.


Use of voice services have grown exponentially in the past year and, if this year's consumer electronics show was anything to go by, then that trend is only going to keep going. Predictions are immense for the years ahead, but even now 78 million smart speakers were sold in 2018, up from 34.7 million in 2017 (Canalys). All current evidence suggests that adoption is only going to continue to speed up.

Whether it's understanding what you say, different languages or a computer responding to you, voice tech is looking to be a shaping force in customer service going forward. Additionally, IoT devices can transform how everything works in a smart office environment, meaning voice can bring significant change within the enterprise too. Today you can utilise APIs, code samples and tools to build experiences on existing voice technologies to leverage new and exciting possibilities going forward.

As a result, organisations need to be pushing forward with utilising this new technology as effectively as possible. Join us for this unique workshop to delve into voice technology and hear from peers about how they are using it in their business. Join in our roundtable discussions to understand the genuine opportunities with this technology, and what the key elements are to success.

The location for the workshop is the Millennium Gloucester Hotel, London Kensington. View here on Google maps.

This event is open to everyone within the membership, so login to book your place now. Unsure if you are a member? Just email will@citf.tech.

If you would like to be one of our speakers for this workshop and so build your platform amongst your peers, just email will@citf.tech to find out more.

Key Takeaways
  • Learn how you can be utilising voice technology to bring your customer service offering to the next level
  • Gain a clear understanding of what different voice technologies are available, and for what purposes
  • Hear how you can bring voice technology into your internal business communications
  • Network with peers from across industry to tackle your challenges in voice technology and more widely

Speaker presentations

Rob Leyland | Innovation Manager | Cancer Research UK
Getting enabled: practical approaches to voice technology
Drawing on 2 years’ experience investigating uses of voice technology in the charity sector, Rob will share some tips on how to get started building out voice capability within an organisation. He’ll cover important considerations when designing and building with voice technology and what he’s learnt about its potential, as well as some of the barriers to success. Cancer Research UK have released a number of applications for voice devices, and won the runner up award in the ‘Best use of Emerging Technology’ category at the Real IT Awards 2018 for their use of voice technology.

Nelson Pereira | Head of Customer Engineering | Google Cloud
The emergence of rich customer insights from raw data to Intelligent Customer Assistant
The era of Intelligent Digital Assistants(IDA) is shaping new consumer behaviours allowing them to get things done quicker and more efficiently. IDAs are today part of the daily routine of consumers and the expectation set by them is now reflected in the interaction that consumers expect to have with companies.
As organisations need to rethink their business models and their interaction with consumers, data is at the core of these interactions.
In this talk Nelson will explore how organisations are already taking advantage of their data and creating new rich customer experiences.  



Agenda TBC

 


Cancellation Policy

Please note: While CITF events are free to attend under member corporate subscriptions, if notice of cancellation is provided late - received after 48 hours prior to the day preceding the event (cancellation via the website will be disabled at this time) - or if no cancellation notice is received, a fee of £100 + VAT may be applied.

 

Speakers

Rob Leyland

Innovation Manager, Cancer Research UK


Summary

Rob is the Emerging Technology Product Lead at Cancer Research UK and has been at the charity for 3 years. His role involves building in-house expertise and capability with emerging tech and identifying and evidencing valuable uses for the charity through prototyping, testing and learning. Rob has specialised in conversational artificial intelligence, including voice technology and chatbots.

Nelson Pereira

Customer Engineering Manager, Google Cloud


Summary

Nelson leads a team of talented Google Customer Engineers for the UK&I region. A self-confessed data geek, having worked in various Data Architect roles.  Before joining Google he spent 10 years helping customers derive value and insights from a range of Data Solutions. Now as the lead of Google's Cloud UK&I team, he helps translate customer and market requirements into new enterprise GTM solutions. Today Nelson spends the majority of his time looking at emerging technologies, shifting traditional customer mindsets, to help organisations democratise their data.

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