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06 Mar 2019
Thriving through 21st century working practices

The current UK workforce is the most diverse it has ever been. This certainly has contributed to the employment rate being the highest since records began in 1971. Yet many technology teams are struggling to get the talent they need, with constant churn and a lack of necessary quality in applications. What can we do to attract and retain this talent?

At this workshop, we will discuss two factors are key for this - remote and flexible working. The 'clock in 9, clock out at 5' is no longer seen as a desirable, effective, or inclusive way of working by the next generation, so it is key that employers offer remote or flexible working wherever possible. It is equally important, however, that managers have the skills and know-how to effectively manage their teams in this new environment, and any other considerations to reap the rewards of this new workforce.

If the above sounds relevant to you, we look forward to seeing you for what looks to be an excellent and hugely valuable session.

This event will be taking place in central London, with the exact venue to be confirmed shortly.

Session takeaways

  • Hear how you can properly embrace remote and flexible working practices to  encourage a diverse workforce and so bring in new skills
  • Learn how to foster a growth culture from afar through effective communication, management and leadership styles
  • Understand what you can do to manage the human error risk factor and perform asset management in a BYOD environment
  • How you can effectively track productivity without micromanaging
09:30 Arrival and registration
10:00 Welcome, introduction and goal setting
10:20 Quickfire discussion - our key challenges
10:20 Presentation - Steve Shutts, ASTRiiD. Uncovering the invisible talent pool - candidates with long term health issues who want to work
11:05 Break
11:20 Presentation - Emma Feltham and Karen Doe, National Trust. Successfully managing a remote and mobile workforce in National Trust
12:00 Group discussion - adapting your organisation to new ways of working
12:45 Lunch
13:40 Group discussion - leading from afar and fostering a growth culture
14:15 Break
14:30 Presentation - Aidan Green, Met Office. The challenges and opportunities of remote and flexible working within Agile Development teams.
15:15 Group discussion - managing security for remote workers
15:45 Summary discussion
16:00 Close

Current confirmed speakers

Emma Feltham and Karen Doe, National Trust - Successfully managing a remote and mobile workforce in National Trust.
Emma and Karen will share their experiences of successfully managing a team of IT Business Partners, working across regions in England, Northern Ireland and Wales. They will discuss the frameworks they have put in place and the ways of working that have helped them build an effective and collaborative team, from their approach to team meetings and use of technology through to objectives setting and measuring delivery.

Steve Shutts, ASTRiiD - Unconvering the invisible talent pool - candidates with long term health issues who want to work
We are delighted to welcome Steve Shutts, Chairman of the Charity, ASTRiiD, who will be with us to explain the work that ASTRiiD does to help business take advantage of the ‘invisible talent pool’. Founded a year ago, the charity helps candidates with long term health issues to return to work, often remotely, so he is well versed in understanding how organisations can improve their remote workforce management capabilities.

Aidan Green, Met Office - The challenges and opportunities of remote and flexible working within Agile Development teams
The Met Office is a world leading provider of weather and climate services. The teams who develop and support these services have for many years largely been co-located within the same building, working traditional 9-5 style hours.
The growing drivers and expectation for more flexible and remote working cannot and should not be ignored. This talk describes how an agile, experimental, staff-driven approach is being piloted within the Met Office to inform how best to enable the opportunities that flexible and remote working present, while minimising the risks involved.


Cancellation Policy

Please note: While CITF events are free to attend under member corporate subscriptions, if notice of cancellation is provided late - received after 48 hours prior to the day preceding the event (cancellation via the website will be disabled at this time) - or if no cancellation notice is received, a fee of £100 + VAT may be applied.


06 March 2019

Summary: Thriving through 21st-century working practices

Download this CITF summary on how to succeed through 21st-century working practices.

View resource



Emma Feltham

Head of IT Customer Service, National Trust


Emma is currently Head of IT Customer Service at the National Trust. Leading a team of regionally-based IT Business Partners and a team of IT Service Managers, Emma’s role is to champion customer service across the IT Department and their partner suppliers. She is responsible for engagement between IT and the whole organisation. Prior to National Trust, Emma was at the UK Research Councils, and also holds a PhD in Atmospheric Chemistry.

Karen Doe

IT Business Partner, National Trust


Karen began my career in 1989 in a marketing capacity for Our Price Music where she held a variety of external and internal communications roles from Marketing and PR manager to Internal Communications Manager.  In 2003 she joined the National Trust as Communications Advisor to the IT Department and remained in a number of internal comms and marketing roles until 2012 where she moved to a regional role as a Senior IT Business Partner, managing 4 direct reports and supporting Gloucestershire and Somerset properties for the IT Department.

Aidan Green

Head of Solutions Delivery, Met Office


Aidan has worked in a range of scientific, technical and leadership roles over the last 20 years, ranging from designing and managing 24/7/365 operational weather observation networks to leading climate data rescue initiatives in Africa. In his current role he is accountable for the delivery of IT solutions to a diverse range of internal and external users, via a blend of in-house development and close relationships with a number of third party delivery partners.

Steve Shutts

Chairman, ASTRiiD


ASTRiiD is a charity organisation providing meaningful work for those with long-term health problems. As a champion for those in the "invisible talent pool", Steve advises organisations on how to best work with this marginalised group and bring them back into the world of work.

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