The Corporate IT Forum

24 Apr 2014
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QA3634

ICS Customer Service Mark Has any Forum member considered working towards or has achieved the Institute of Customer Service - Service Mark? Business Relations, Governance, Operations/Service Management

23 Apr 2014
1 / 55
QA3633

Tools for Documenting Data How does your organisation document data (e.g. data dictionaries, data lineage, etc), and what tools do you use? Applications, Architecture/Strategy, HR

22 Apr 2014
3 / 82
QA3632

Business Intelligence Team Structures What is the structure of your Reporting / Management Information / Business Intelligence team? Architecture/Strategy, Operations/Service Management

14 Apr 2014
0 / 114
QA3631

iManage / Filesite Supplier Can you recommend a good Filesite/iManage Autonomy supplier? Applications, Architecture/Strategy, Business Relations, Infrastructure, Supplier Management/Procurement

07 Apr 2014
3 / 161
QA3630

Smartphone Insurance How do you organise / manage the insurance polices for your company owned smartphones? Infrastructure

07 Apr 2014
0 / 163
QA3629

CRM Implementation Has your organisation implemented SalesForce or Microsoft Dynamics CRM (2013)? Architecture/Strategy

04 Apr 2014
13 / 170
QA3627

End-Point Management of USB Ports etc. How do you manage USB port access, the use of CD/DVD drives, USB sticks and smartphone connections on your desktop estate? Infrastructure, Operations/Service Management, Security/Business Continuity, Technologies

04 Apr 2014
0 / 159
QA3628

Skybot Job Scheduling Package Does your organisation have any experience of using SkyBot batch scheduler? Applications, Infrastructure

03 Apr 2014
0 / 172
QA3626

iPads as Self Service Kiosks Has your organisation deployed iPads to be used as self service kiosks in order to improve communications with front line employees? Business Relations, HR, Infrastructure, Technologies

28 Mar 2014
11 / 213
QA3625

Content Management Systems Which Content Management System do you use for your corporate website? Applications, Architecture/Strategy, Technologies

26 Mar 2014
3 / 143
QA3624

Agile Management of Gartner Seats What policies and processes do you have in place to re-allocate Gartner seats more quickly to meet demand, and not have to procure additional seats or waste existing ones? Architecture/Strategy, Governance, Supplier Management/Procurement

25 Mar 2014
4 / 201
QA3623

Collaborative Tools How do you ensure maximum benefits to your business when implementing new collaborative tools? Business Relations, Operations/Service Management

24 Mar 2014
2 / 225
QA3622

ServiceNow Knowledge Base Is it possible to integrate custom search engines for ServiceNow Knowledge base? Architecture/Strategy, Operations/Service Management

21 Mar 2014
9 / 227
QA3621

Video Hosting Solutions Does your organisation use an external video hosting solution for streaming or downloading video content? Applications, Infrastructure, Technologies

20 Mar 2014
3 / 177
QA3620

Strategic Planning Audits Have you ever had an audit carried out on your strategic planning? Architecture/Strategy, Business Relations, Governance, Operations/Service Management, Supplier Management/Procurement

19 Mar 2014
1 / 226
QA3619

IT Security Infrastructure Maturity Assessment Have you carried out a maturity assessment around your IT Security Infrastructure, and if so did you benchmark that assessment against other organisations? Infrastructure, Security/Business Continuity

18 Mar 2014
5 / 264
QA3618

Successful Knowledge Management Solutions What KPIs have you found useful when determining the quality, usage and value provided by your Knowledge Management documents and processes? Architecture/Strategy, Operations/Service Management

14 Mar 2014
5 / 148
QA3617

Getting Value from Gartner Does your organisation engage with Gartner, if so how do you get value from them? Architecture/Strategy, Governance, HR

14 Mar 2014
3 / 229
QA3616

Oracle ERP Performance Management Module Does your organisation use the Oracle 12G Enterprise Resource Planning (ERP) Performance Management module? Applications, Architecture/Strategy, HR

13 Mar 2014
18 / 188
QA3615

Service Desk Ticket Closures Are your Service Desk tickets closed by the customer or by the Service Desk operator once completed? HR, Operations/Service Management

12 Mar 2014
6 / 189
QA3614

Project Delivery Team Job Titles What job titles do you give to your Senior Project Delivery Team to ensure clarity around their responsibilities? HR, Programme Management

11 Mar 2014
0 / 153
QA3613

Allowing Multiple Service Versions Have you adopted a strategy that allows multiple versions of the same web service to be accessible by different clients or applications? Applications, Architecture/Strategy, Governance, Infrastructure, Operations/Service Management, Technologies

10 Mar 2014
7 / 182
QA3612

Email Archiving Do you have experience of Mimecast, Symantec or any other providers for email and file archiving solutions? Applications, Architecture/Strategy, Infrastructure, Supplier Management/Procurement

07 Mar 2014
5 / 188
QA3611

Patch Management Solutions How is your organisation managing the deployment of software patches (e.g. Adobe, Java, etc)? Applications, Architecture/Strategy, Infrastructure, Operations/Service Management, Security/Business Continuity, Benchmarking

07 Mar 2014
2 / 286
QA3610

Enterprise Architecture and Application Strategy Have you moved your architecture and enterprise strategy from the typical organic growth model to a more strategic one? Applications, Architecture/Strategy

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