The Corporate IT Forum

29 Apr 2016
2 / 107
QA3866

Service Level Agreement Templates Do you have a Service Level Agreement template that you could share? Applications, Business Relations, Governance, Operations/Service Management

28 Apr 2016
0 / 93
QA3865

Secure Externalised Azure Servers What do you believe is the best practice to secure externalised Azure servers? Architecture/Strategy, Infrastructure, Security/Business Continuity

27 Apr 2016
2 / 68
QA3864

Integration / Middleware Product Selection Do you or someone in your organisation have any experience to share around API Gateways/Management and Message oriented Middleware along with other integration components, when looking to augment your integration capabilities to support your move to adopting microservices? Applications, Architecture/Strategy, Skills and People, Infrastructure, Technologies

27 Apr 2016
12 / 106
QA3863

Password Complexity What approach do you implement around password controls? More specifically, do you use single sign on? What password length do you set? How many passwords do you remember (unable to use again)? How often do you force a change? Do you force complex passwords (with Upper/ Lower / Numbers / Symbols)? Governance, Infrastructure, Security/Business Continuity

21 Apr 2016
2 / 100
QA3862

Publishing FIM Externally How does organisation enable customers outside of your corporate network to reset their AD passwords? Have you used Forefront Identity Manager (FIM)? Governance, Infrastructure, Operations/Service Management, Security/Business Continuity, Technologies

20 Apr 2016
1 / 102
QA3861

Supporting SalesForce CRM Does your organisation use SalesForce, if so can you recommend what the system support model should be? Are there any lessons you may have learnt from a support and on-going development process perspective that you wouldn't mind sharing? Is there a third party vendor that you can recommend for providing support? Operations/Service Management, Supplier Management/Procurement

20 Apr 2016
6 / 141
QA3860

Using Webchat to Contact Service Desk Does your organisation use Web Chat as a communication into your service desk? How do you manage demand and define the service offering? What impact have you seen on other channels (such as telephony) as a result of introducing Web Chat? Business Relations, Skills and People, Operations/Service Management, Technologies

15 Apr 2016
1 / 73
QA3859

Migration to the Cloud When migrating to the Cloud, how would you best approach large scale application remediation? Applications, Infrastructure

15 Apr 2016
7 / 121
QA3858

Ransomware Defense Other than the standard user awareness and technical tools AV, offline backups, email filtering, what additional technical or process steps are organisations taking to protect against Ransomware with regards to innovative proactive monitoring & detecting? Security/Business Continuity

11 Apr 2016
6 / 107
QA3857

E-Learning Providers Recommendation Are you or someone in your organisation able to recommend e-learning providers for employee learning and development needs including learning assets such as online courseware, video based tutorials, virtual labs, digitised books, virtual webinar sessions and social/ knowledge networking channels? Skills and People, Supplier Management/Procurement

29 Mar 2016
4 / 227
QA3856

Best Practice Data Migration How does your organisation approach the migration of large quantities of data? Architecture/Strategy, Infrastructure, Programme Management

23 Mar 2016
2 / 201
QA3855

Data Centre - OpsBridge Layout Do you or someone within your organisation have any experience of redesigning your IT Operations Bridge? What problems were faced and what directed you to the desired solutions? Architecture/Strategy, Infrastructure, Operations/Service Management

22 Mar 2016
1 / 156
QA3854

Modernising Training Does your organisation have any experience (either positive or negative) in the adoption of cutting-edge, technology-driven enhancements to your training offering? More specifically, experience that has been taken from the education sector, for example, using MOOC's (Massive Open On-Line courses) style video content, or flipping the classroom? Applications, Business Relations, Skills and People, Technologies

21 Mar 2016
2 / 211
QA3853

Collaboration Tools Do you have experience, good or bad, of running Microsoft Skype for Business and Cisco Jabber (inc WebEx) toolsets along side each other? Applications, Infrastructure

16 Mar 2016
4 / 147
QA3852

Benchmarking Third Party Suppliers Wesleyan Assurance would like to understand the measures or KPI’s your organisation have used to benchmark the services offered by a Third Party Systems Integrator. Additionally how would you encourage and measure how a supplier provides “added value” and innovation over and above any contracted services? Supplier Management/Procurement, Benchmarking

15 Mar 2016
2 / 223
QA3851

Apple Support Engineers Has your organisation ever recruited Apple engineers? Skills and People, Supplier Management/Procurement, Benchmarking

14 Mar 2016
5 / 219
QA3850

Volume of Incidents/Changes Would you be willing to discuss incident/change/problem volumes in your organisation with our Director of IS Operations? Operations/Service Management, Benchmarking

11 Mar 2016
3 / 129
QA3849

Employee Salaries/Payments Do you pay your staff a 'base-rate' salary or either an additional salary amount ontop/by the hour (worked/on call), in terms of overtime or on-call payments? Benchmarking

03 Mar 2016
6 / 144
QA3848

Sourcing Advisory Can you or anyone in your organisation recommend a sourcing advisory service/consultancy to assist with defining sourcing strategy, and with building an associated request for proposal/solution?

02 Mar 2016
1 / 217
QA3847

Migration to Office 365 How has your organisation approached base-line configurations recording (capture) for auditing Office 365 Configuration Settings? Applications, Architecture/Strategy, Infrastructure

02 Mar 2016
3 / 207
QA3846

Benefits of Cloud Has anyone at your organisation formally quantified the benefits achieved after they moved one or more services into the Cloud? Applications, Architecture/Strategy, Infrastructure, Technologies

29 Feb 2016
1 / 188
QA3845

VAT Compliance Tools Does your organisation have any experience using VAT Compliance reporting tools such as those offered by SOVOS, Vertex, Onesource or VATBOX? Can anyone recommend other vendors? Operations/Service Management, Supplier Management/Procurement, Technologies

26 Feb 2016
1 / 163
QA3844

Lessons Learnt in a Programme Environment How does your organisation incorporate lessons learnt within a programme environment?

18 Feb 2016
1 / 251
QA3843

Microsoft Office 2016 Do you have any experience of an upgrade to MS Office 2016? Applications, Architecture/Strategy, Infrastructure, Operations/Service Management, Programme Management, Technologies

18 Feb 2016
1 / 169
QA3842

Application Development Models What application development models has your organisation tried? What is its current direction with respect to application development and management? Applications

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