Service Management Maturity

Adapting or blending ITIL and other framework components to create a mix more relevant to your business requirements.

Summary

In July 2009 The Forum launched a Reality Checker to survey members' process maturity, against the ITIL frameworks v2 and v3. We found 65% of members had v2 widely in place but there was less confidence about the implementation of v3, and many organisations were adapting or blending ITIL and other framework components to create a mix more relevant to their business requirements. Twelve months on, we are reassessing members' approaches.

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Members Include

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johnlewis
mcdonalds
united biscuits
travis perkins
southwestwater
rexam
landregistry
HMRC
gchq
eon
dhl
EnvironmentAgency
BalfourBeatty
coop
BAE
aviva
01/17 
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"The knowledge from other people on what they are doing/have done is invaluable to my team"

"The workshop validated the marketplace for supplier apps; participants were of a uniformly high standard; personally, I value highly the ethos of the Forum in the fact that it is supplier independent"

Tel: +44 (0) 1442 866634
info@corporateITforum.com

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