Question and Answer Service

15 Jan 2014
5 / 214

Globalisation of IT What types of applications are best candidates for global standardisation, and which would be better suited to regional control, and why? Applications, Infrastructure, Programme Management

14 Jan 2014
9 / 300

Work Management Tools What work management tool do you use? Operations/Service Management, Technologies

13 Jan 2014
6 / 232

SecurEnvoy Tokenless Authentication Do you use SecurEnvoy for Tokenless Authentication? Applications, Architecture/Strategy, Operations/Service Management, Security/Business Continuity, Technologies

10 Jan 2014
1 / 206

Customer Correspondence Management Systems What are your experiences of introducing or making changes to a Customer Correspondence Management System? Architecture/Strategy, Operations/Service Management, Programme Management, Technologies

09 Jan 2014
1 / 201

SAP Advanced Planner and Optimiser What combination of parameters do you use to drive inventory deduction, forecast accuracy and service improvements using SAP Advanced Planner and Optimiser (APO)? Applications

06 Jan 2014
10 / 333

Removing Local Administrator Rights How does your organisation manage the removal of local administrator rights from Windows desktops? Security/Business Continuity

18 Dec 2013
1 / 326

Model Office Based Testing Do you have experience of running a Model Office Environment to simulate new business processes and software applications? Applications, Programme Management

17 Dec 2013
8 / 354

Service Management Forums Has your organisation signed up to any Service Management Forum subscriptions (e.g. SDI, ITSMF)? Architecture/Strategy, Business Relations, Governance, Infrastructure, Operations/Service Management, Supplier Management/Procurement, Benchmarking

16 Dec 2013
6 / 277

Large Account Resellers What Large Account Reseller do you use for the purchase of software, and what are your experiences with them? Supplier Management/Procurement

11 Dec 2013
3 / 362

Diversity within a Project Management Office What would your recommendations be for introducing an Enterprise Project Management Office (PMO) alongside an IT focused one? Programme Management

10 Dec 2013
6 / 370

Identity Lifecycle - Leavers and Third Party Sites When an employee or agent leaves your company, do you have a repeatable solution to ensure that all corporate ties are closed. Not just the usual accounts under direct control but also any third party sites? HR, Operations/Service Management

09 Dec 2013
4 / 306

Sales Commissions Applications Can you recommend any mobile enabled, cloud based (preferable) Sales Commissions Systems? Applications, Architecture/Strategy, HR, Infrastructure, Programme Management, Technologies

06 Dec 2013
6 / 367

Transition From Microsoft Office To Google Apps Have you transitioned from Microsoft Office installed on premise to Google Apps? Applications, Architecture/Strategy, Infrastructure, Supplier Management/Procurement, Technologies

05 Dec 2013
12 / 339

Deploying Multiple Internet Browsers Do you allow users access to multiple internet browsers? Applications

04 Dec 2013
11 / 367

Third Party Access To Helpdesk Tools Do you allow third parties access to parts of your helpdesk tool? Operations/Service Management, Supplier Management/Procurement

03 Dec 2013
4 / 488

ServiceNow Do you offer ServiceNow employee self-service for end-users in multiple languages? Do you offer ServiceNow IT modules for IT staff in multiple languages? Applications, Operations/Service Management

02 Dec 2013
3 / 403

Salesforce Operational Structure in the IT Department From an organisational structure, how have you designed your Salesforce IT capabilities? Applications, Architecture/Strategy, Operations/Service Management

27 Nov 2013
7 / 416

HP Enterprise Services What are your organisations experiences of using HP Enterprise Services? Infrastructure, Operations/Service Management, Supplier Management/Procurement

25 Nov 2013
1 / 387

SAP eCommerce Solutions Does your organisation use SAP eCommerce (aka Webshop)? Applications, Architecture/Strategy, Operations/Service Management, Security/Business Continuity, Technologies

22 Nov 2013
7 / 484

Maintaining Oracle eBusiness Suite Applications What tasks associated with maintaining your Oracle eBusiness Suite do you manage yourselves, and what do you outsource? Applications, Technologies

21 Nov 2013
4 / 305

Resource Management in an Agile Environment Do you have a strategy in place to control Resource Management effectively in an Agile environment? Operations/Service Management, Programme Management

20 Nov 2013
7 / 401

SOA Training Providers Can you recommend any external Service Orientated Architecture (SOA) training providers? Architecture/Strategy, Operations/Service Management, Technologies

18 Nov 2013
12 / 368

Cybercrime Resources Can you recommend any resources to explain the dangers of cybercrime to Senior Business Executives? Security/Business Continuity

14 Nov 2013
5 / 349

Configuration Manager Job Description Do you have a Configuration Manager job description that can be shared? HR, Operations/Service Management

13 Nov 2013
14 / 368

VOIP and Mobile Phone Providers Who provides your organisations' VOIP and mobile phone services? Infrastructure, Supplier Management/Procurement, Technologies

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