Question and Answer Service

11 Jun 2013
3 / 237
QA3488

Managing Problem Management Have you successfully implemented the ITIL "Problem Management" concept? Operations/Service Management

10 Jun 2013
9 / 269
QA3487

BlackBerry to Windows 8 Phone migration Has anyone migrated from BlackBerry to the Windows 8 phone platform? Architecture/Strategy, Governance, Infrastructure, Operations/Service Management, Technologies

07 Jun 2013
3 / 145
QA3486

IT Service Categories How do you define your IT Service Categories? Applications, Operations/Service Management

06 Jun 2013
4 / 216
QA3485

E-Learning Content Does your organisation have any effective e-learning content based on Data Protection (all staff), Duty of Care and Internal Environment Management (facilities staff)? HR, Security/Business Continuity

05 Jun 2013
6 / 244
QA3484

Building PMO Capability Has your organisation set up a global Project Management Office (PMO) practice? Governance, Programme Management

31 May 2013
1 / 174
QA3483

Software Patents Has your organisation ever used a third party to obtain a software patent? Applications, Supplier Management/Procurement

30 May 2013
3 / 201
QA3482

Outsourced Desktop Providers Has your organisation gone through a transition from one outsourced desktop provider to another? Architecture/Strategy, Infrastructure, Supplier Management/Procurement

29 May 2013
2 / 244
QA3481

Per-Server Costs Do you have experience of per-server cost estimates (including OpEx) or costing approaches? Applications, Architecture/Strategy, Infrastructure, Operations/Service Management, Supplier Management/Procurement

23 May 2013
3 / 265
QA3480

Adobe Creative Suite Moving to the Cloud - Implications for Licensing Are Forum members affected by Adobe's introduction of a Cloud based subscription model for its Creative Suite, now called Creative Cloud? Applications, Supplier Management/Procurement

23 May 2013
5 / 162
QA3479

Service Improvement Plans Has your organisation implemented a Service Improvement Plan? Business Relations, Operations/Service Management

22 May 2013
4 / 169
QA3478

SAP Cutover Manager Have you used the services of a dedicated or specialist SAP Cutover Manager on SAP implementations? Applications, HR, Programme Management

21 May 2013
2 / 195
QA3477

Implementing Data Governance Has your organisation adopted a data governance framework? Architecture/Strategy, Governance

13 May 2013
4 / 309
QA3476

IT Strategy Templates Does your organisation use a standard template when writing IT strategies? Architecture/Strategy

13 May 2013
3 / 290
QA3475

Managing Online Services Can you effectively manage performance risks with SaaS or Cloud sourced E-commerce solutions? Applications, Infrastructure, Operations/Service Management

10 May 2013
4 / 195
QA3474

Internal Customer Satisfaction Do have a system in place to monitor internal customer satisfaction?  Business Relations, Operations/Service Management, Benchmarking

09 May 2013
4 / 293
QA3473

Integrated HR Systems Does your organisation have an integrated HR system? Applications, Business Relations, HR, Infrastructure, Operations/Service Management, Supplier Management/Procurement, Technologies

08 May 2013
2 / 254
QA3472

Internet Based Video Content Does your organisation allow users access to video content online? Architecture/Strategy, Infrastructure, Security/Business Continuity, Technologies

07 May 2013
6 / 191
QA3471

Workforce Management Has your organisation implemented a Workforce Management Application? Applications, Business Relations, Programme Management, Supplier Management/Procurement

03 May 2013
4 / 210
QA3470

Engagement with Internal Customers Does your organisation have a formal engagement process between your IT department and internal business customers? Business Relations, Governance, Operations/Service Management, Programme Management

02 May 2013
6 / 313
QA3468

Corporate WiFi Networks Does your organisation have WiFi networks that provide Internet access only? Infrastructure, Security/Business Continuity, Technologies

02 May 2013
4 / 168
QA3469

Learning and Development Programmes Do you have experience of designing or building an in-house learning and development programme for your management team? Applications, HR

01 May 2013
3 / 314
QA3467

Benchmarking Services Have you recently used any benchmarking organisations that cover both internal IT services and outsourced elements? Business Relations, Benchmarking

25 Apr 2013
1 / 188
QA3466

SOA Service Litmus Test What approaches have members taken to establishing an objective, measurable SOA service litmus test? What objectively measurable items and criteria do you include in your SOA service litmus test? How do you assess the criteria and then use the assessment to assist with on-going SOA investment proposals? Applications, Architecture/Strategy, Governance

24 Apr 2013
0 / 274
QA3465

Are Excel 2010 & SSAS Cubes a Viable Migration Path for ProClarity? Does anyone have experience of migrating from ProClarity 6.x to the tools in SQL2012? Has anyone migrated from or investigated other alternatives to ProClarity? Can anyone clarify if the Sets and Members in Excel fall short of the functionality in ProClarity, or share information on methods/functions which could be used to overcome these challenges? Applications, Architecture/Strategy, Technologies

23 Apr 2013
2 / 382
QA3464

What Agile Management Tools Do You Use? What Agile management tools are you using and why? Are you using a Kanban board as well as a software tool, and if you are, how do you reduce any errors and duplication of effort between the two? If you are using a software tool, what is the licensing model - freeware, licensed, SaaS/On-premise? Applications, Architecture/Strategy, Governance, Programme Management

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