Question and Answer Service

03 Oct 2013
6 / 424
QA3536

Web Browsers with Microsoft Office 365 Which web browser does your organisation use alongside Microsoft Office 365? Applications, Architecture/Strategy, Infrastructure, Programme Management, Security/Business Continuity

02 Oct 2013
9 / 352
QA3535

E-mail Retention Times What is the retention time your organisation allows for e-mails on active accounts? Business Relations, Governance, Infrastructure, Security/Business Continuity

30 Sep 2013
4 / 418
QA3534

Service Desk Benchmarking What metrics do you log and report against for your service desk statistics? Operations/Service Management, Benchmarking

26 Sep 2013
7 / 383
QA3533

Support Services for the Executive Board Do you offer a VIP support service for your Executive Board members? Operations/Service Management

25 Sep 2013
3 / 448
QA3532

Metadata Repositories What Metatdata repository does your organisation use? Applications, Architecture/Strategy, Governance, Infrastructure, Technologies

23 Sep 2013
1 / 494
QA3531

Red Hat Storage Solutions Has your organisation either scoped or installed any Red Hat Storage Solutions in your Data Centres? Architecture/Strategy, Infrastructure, Technologies, Benchmarking

19 Sep 2013
1 / 424
QA3530

Accessing Email Attachments Remotely Have you experienced any performance issues when launching email attachments remotely within Outlook 2010? Applications

17 Sep 2013
8 / 487
QA3529

Mobile Phone Billing and Usage Reports What information is included on the monthly mobile phone usage report sent by your provider? Infrastructure, Supplier Management/Procurement

16 Sep 2013
1 / 424
QA3528

Kelway as a Service Desk Provider Has your organisation used Kelway as a service desk provider? Operations/Service Management, Supplier Management/Procurement

13 Sep 2013
8 / 454
TISSQA261

Information Security Policies and Procedures How does your organisation communicate and educate users on information security policies and procedures? Governance, Security/Business Continuity

12 Sep 2013
1 / 269
QA3527

Electronic Discovery Services Do you have experience of building a business case within your organisation for an electronic discovery end-to-end service?

11 Sep 2013
0 / 294
QA3526

Data Masking and Subsetting Have you used Oracle's test data tools for data masking and subsetting, or would you recommend another solution? Applications, Architecture/Strategy, Infrastructure, Operations/Service Management, Technologies, Benchmarking

10 Sep 2013
0 / 279
QA3525

Development Planning Templates Are you able to share any example documents / templates that your organisation uses at the beginning of projects to plan the enterprise architecture of systems being developed?     Applications, Architecture/Strategy, Infrastructure, Operations/Service Management, Programme Management, Technologies

09 Sep 2013
5 / 356
QA3524

Mobile Technologies for Customer-Facing Staff Have you successfully deployed mobile technologies (e.g. smartphones, tablets) to customer-facing staff? Applications, Infrastructure, Technologies

06 Sep 2013
2 / 281
QA3523

SharePath Has your organisation implemented SharePath, a product from Correlsense? Applications, Architecture/Strategy, Infrastructure, Operations/Service Management, Technologies, Benchmarking

05 Sep 2013
3 / 325
QA3522

SaaS Support How much support does your Service Desk provide for SaaS solutions? Operations/Service Management

04 Sep 2013
7 / 370
QA3521

Desktop User Rights With more varied user devices, how does your organisation manage administrator rights on the desktop? Infrastructure, Operations/Service Management

03 Sep 2013
10 / 299
QA3520

Hardware Maintenance How does your organisation manage its hardware maintenance, is this contracted out or done in-house? Infrastructure, Operations/Service Management, Supplier Management/Procurement

02 Sep 2013
10 / 324
QA3519

Desktop Printing to PDF What software products does your organisation use for desktops that enable them to print to Adobe PDF? Applications, Infrastructure

30 Aug 2013
8 / 478
QA3518

Business Intelligence Tools Has your organisation deployed traditional business intelligence tools (e.g. Business Objects, Microsoft SSRS/SSAS) or have you moved to towards newer tools (e.g. Tableau, QlikView)? Applications, Architecture/Strategy

29 Aug 2013
6 / 342
QA3517

General Software Providers Does your organisation use a General Software Large Account Reseller (LAR)? Supplier Management/Procurement

19 Aug 2013
3 / 581
QA3516

Oracle eBusiness Suite - Sourcing Module Do you have experience of rolling-out Oracle eBusiness Suite - Sourcing Module? Applications, Governance, Programme Management, Supplier Management/Procurement

15 Aug 2013
3 / 510
QA3515

Browsium Internet Explorer plug-in Have you used the Browsium Ion plug-in to assist your Internet Explorer upgrade? Applications, Architecture/Strategy, Infrastructure

13 Aug 2013
1 / 698
QA3513

Governance of Shadow IT How do you define a high-level governance structure for applications and systems developed or procured by business departments?   Applications, Architecture/Strategy, Business Relations, Governance, Operations/Service Management, Security/Business Continuity, Supplier Management/Procurement, Technologies

13 Aug 2013
3 / 525
QA3514

Possible Sale of BlackBerry: How will it impact upon your business? Will the possible sale of BlackBerry have an impact on your organisation's future mobile strategy? Infrastructure, Technologies

Page 5 of 71

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