CPI Best Practice Workshop: Costing and Benchmarking IT in a world of Service Catalogues, Outsourcers and the Cloud
How to efficiently cost, charge and benchmark service providers and solutions delivered via the Cloud?
The CPI (Continuous Performance Improvement) Best Practice workshop aims to address some of the questions which members are faced with, such as how do you allocate costs to services, for example email and the desktop, or ERP (Enterprise Resource Planning) applications and processing an order? How do you define and benchmark appropriate KPIs (Key Performance Indicators)?
The range of principles and issues, although enormous, are common. The objective of the workshop was to better place CPI subscribers and Forum members to meet the needs of internal customers for IT services and transparent value for money.
The workshop was attended by 11 CPI members and members from the wider Forum community, from 9 organisations representing a varied industry cross-sector.
"Just wanted to say thanks; another great day where I have come out with more knowledge than I entered with"
"Many thanks; [the event was] very good and beneficial"
"I have never not found a day interesting"
"The Corporate IT Forum is a fantastic level check, free of vendor sell and consultancy hype. I like the open sharing of experience…"
"We get valuable knowledge and experience from members of The Corporate IT Forum. This helps us to make better and informed decisions to reach our business goals…"
"The knowledge from other people on what they are doing/have done is invaluable to my team"
"The workshop validated the marketplace for supplier apps; participants were of a uniformly high standard; personally, I value highly the ethos of the Forum in the fact that it is supplier independent"