Service Transition for Project Managers

Download this Output Report from the Corporate IT Forum discussion.

Service transition can be a significant challenge for project managers, and this report discusses the evolution of service transition, and the importance of governance in effective transitions. The paper also provides insights into methods of enhancing project methodologies and how to measure effective service transition.

Summary

Key challenges identified by delegates included:

  • Defining roles and responsibilities during Service Transition
  • Understanding what documentation is needed during transition
  • Balancing the project team handover and acceptance into support
  • Ensuring effective knowledge transfer and training
  • Making the most of operational readiness reviews
  • Preventing the 'throw it over the wall' mentality
  • Engagement and best practice with Service Transition

This report has been compiled from experience shared during a Corporate IT Forum discussion attended by 23 IT professionals representing 15 different organisations with a combined experience of 113 years in service transition.  Organisations represented were from the financial services, retail and petrochemical industries.

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Members Include

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johnlewis
mcdonalds
united biscuits
travis perkins
southwestwater
rexam
landregistry
HMRC
gchq
eon
dhl
EnvironmentAgency
BalfourBeatty
coop
BAE
aviva
01/17 
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