Service Transition: How do you know it's 'service-ready'?

With the mainstream arrival of ITIL V3, Service Transition has become a core discipline, but does the formalisation of this process increase costs and complexity?

Summary

Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

With the mainstream arrival of ITIL V3 (Information Technology Infrastructure Library version 3), Service Transition has become a core discipline. A smooth and successful transition into the production environment is a fundamental objective and requirement of any project, but does the formalisation of this process increase costs and complexity? Or does the enhanced confidence in a reduction of new service incidents and failures more than justify the investment in Service Transition? How do the interfaces and dependencies between other roles and functions such as quality and change management play out? And, if Service Transition is to be embraced by an existing team, what is the best way to add value, rather than overburden?

The 'Service Transition: How do you know it's 'service-ready'?' workshop aimed to investigate such issues. Sharing real-life experiences and first-hand knowledge of Forum members, this workshop consisted of two case study presentations followed by a series of structured discussions.

This workshop was conceived and organised by the Corporate IT Forum and attended by 31 members from 29 prominent organisations with IT estates of varying size and consistency. Attending member organisations represent a wide cross section of industry sectors including banking & financial services, charity, county council, defence, energy food, media, pharmaceutical, retail, travel and utilities.

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Members Include

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johnlewis
mcdonalds
united biscuits
travis perkins
southwestwater
rexam
landregistry
HMRC
gchq
eon
dhl
EnvironmentAgency
BalfourBeatty
coop
BAE
aviva
01/17 
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"Just wanted to say thanks; another great day where I have come out with more knowledge than I entered with"

"Many thanks; [the event was] very good and beneficial"

"I have never not found a day interesting"

"The Corporate IT Forum is a fantastic level check, free of vendor sell and consultancy hype. I like the open sharing of experience…"

"We get valuable knowledge and experience from members of The Corporate IT Forum. This helps us to make better and informed decisions to reach our business goals…"

"The knowledge from other people on what they are doing/have done is invaluable to my team"

"The workshop validated the marketplace for supplier apps; participants were of a uniformly high standard; personally, I value highly the ethos of the Forum in the fact that it is supplier independent"

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