This workshop is a follow-on from the one held in September 2001 and focuses on the scope and processes used to improve the Change Management environment in IT.
This workshop was created in response to QA830 - Centralised Paper Output. This workshop enabled participants to share their knowledge ofstrategies and approaches for developing a centralised paper output environment.
Call centres are an essential part of thousands of businesses. However, most suffer from high staff attrition, high maintenance and high real estate costs. Can new platforms, applications or other services from third parties help ease these costs? How is telecoms convergence impacting corporate systems? What is best practice in security and data protection compliance? And do 'Virtual' call centres really take advantage of untapped resources whilst minimising costs? This workshop brought together...
BYOD is a fact of life for IT leaders in the UK in 2013. Today, 61% of UK employees own a smartphone, and it is estimated that by 2015, 55% of corporate-use devices will be employee-liable.
Mobility and BYOD has powerful potential benefits for employers. Generation Y employees are more engaged by new devices, and they can bring about a 40% increase in productivity.
The IT Forum Business Process Transformation discussion enabled senior IT professionals working in IT and business change roles to discuss how best to manage business process transformation.
The discussion included examples of strategies adopted in a major business transformation project in the European automotive industry, which changed 70% of its processes in a three-year, multi-million pound project.
The corporate IT professionals attending the discussion also shared the key challenges of c...
This report looks at current best practice in this important area and pulls on the experience of organisations that have already gone down this route or are in the process of doing so.
Having a Business Process Management (BPM) system in place can provide IT with invaluable insight into how Business Processes (BP) work; whether the IT system used is delivering and how it can be improved. This workshop set out to understand & establish the role & tools of a Business Process owner, agree what documentation is required to support the business process and determine best practice in ensuring maintenance of the documentation data repository.
Business Process Management is being rapidly adopted by organisations seeking to become more responsive and deliver improved services - this report shows how it can be done.
Business Process Improvement, on paper, should be a clear-cut concept: we will work to make the business work, well, better. The reality is that there is a disconnect between what the business understands by ‘better' and what IT sees as its role in getting there.
Does the information BI provides add sufficient value to business decisions to justify the increasing costs of sustaining the infrastructure to run it?