A subscribing organisation had recently been re-negotiating a fully-managed print services contract and was keen to initiate a discussion with other organisations to establish a benchmark for cost and service delivery. This electronic event offered participants the opportunity to discuss the basis and transparency of cost models, and to put direct questions around the challenges and benefits of service implementation.
Microsoft recently announced an extended legacy software support programme - Custom Support (CS) - to include NT4, available to those organisations currently undertaking an upgrade migration. This discussion allowed subscriber representatives evaluating and/or negotiating CS for 2007 and beyond, to discuss and compare proffered contract terms and costs in a confidential environment.
This discussion allowed subscribers in the process of renewing or reviewing their Microsoft Enterprise Agreement to share experience and knowledge of the negotiation process, in a confidential environment. 7 representatives from 7 organisations representing Central Government, Distribution, Energy, Finance and Manufacturing industry sectors participated.
This electronic discussion offered the opportunity to discuss the basis and transparency of cost models, and share experiences around suppliers and contract negotiations.
This WebEx workshop featured a presentation of one delegate organisation's experience of moving to Citrix after a merger, and the re-evaluation of it a after a subsequent de-merger. This led to the decision to revert back from Citrix to a 'Fat Client' environment. Delegates also shared their own experiences of Citrix.
Data centre efficiency is something that all data centre managers strive for, whether it's reducing the overall cost of the centre or simply ensuring that the servers are working economically. In this time of potential recovery, businesses are continuing to cut costs in all departments and the data centre is no different. Can virtualisation save money on servers and therefore space and air conditioning? Will new technologies coming on to the market help solve issues around airflow and humidity?
Download this Corporate IT Forum Output Report. This report has been compiled from experience shared by 16 corporate IT professionals with a combined total of 118 years' experience of technical services. Fifteen organisations were represented from industries including publishing, financial services, healthcare, retailing, travel, energy, public sector and service industries.
Two years on from the previous event - Implementing a Resource Pool - this discussion enabled IT Professionals involved in Resource Pool management to exchange good practice around ongoing efficiency and effectiveness, and agree how best to ensure access to the right skills for the right projects, both current and future.
Download this Corporate IT Forum Output Report.
Can an effective IT Service Management function or process drive down costs, and increase the value and agility of the services it delivers and manages, whilst still maintaining service levels?
The answer from some Service Managers is a resounding 'yes'. But if so, how do you shift the culture within technical functions to that of a service perspective, and what approaches provide the best results? How do you go from 'green' to 'great'?
21 delegates from 14 organisations representing multiple industry sectors, heard an in-depth case study delivered by Karen Morris, IT Operations & Customer Contact Manager for a utility company, revealing what happened when water saturated a data centre and offices serving this utility companies subsidiaries in the UK, and the decision was taken to power-down and failover, invoking the major incident plan.
21 delegates from 14 organisations representing multiple industry sectors, heard an in-depth case study delivered by Karen Morris, IT Operations & Customer Contact Manager for a utility company, revealing what happened when water saturated a data centre and offices serving the utility companies subsidiaries in the UK, and the decision was taken to power-down and failover, invoking the major incident plan.
With the number of security incidents rising, how can companies engage their users in understanding security risks and ensuring they recognise how to take appropriate action? This workshop enabled delegates to discuss best practice in communicating and educating users in security issues.