A better understanding of organisations' experiences of aligning procurement activities to their IT and Procurement Strategies.

An understanding of processes used, and tools bought or developed to provide a better management solution.

An understanding of organisations' experiences of developing reports from business systems, to determine a minimum starting point for requirements.

An understanding of methods used for sending very large single files in an effective and secure manner.

An understanding of any frameworks used by organisations in their data strategy and architecture planning.

An understanding of organisation's experiences or views of TCS, Mastek and EPAM.

Information on external consultancies used to help build a corporate EA Framework.

• Introduce SLAs that are easy to understand & transparent
• Develop effective Tools & Methodology practices/processes to ensure compliance against SLA
• Effectively drive the correct service behaviours in a Commercial SLA environment with service credits associated

To understand how other organisations govern their desktop estates, to assist a subscriber in setting their policies and implementing a managed desktop.

An understanding of the processes and tools used to develop and maintain Supplier and Services Catalogues alongside CMDB.

An understanding of business continuity service providers with operating facilities in the Midlands area.

An understanding of organisations' experiences of running LTO2/3/4 tape technology and any measures put in place to monitor or guarantee the streaming throughput rates required.

An understanding of how similar organisations have resourced and structured their IT Security team.

An understanding of the factors involved in deciding whether to outsource or not, with examples of good and bad outsourcing deals. As this may be deemed commercially sensitive information, respondents can opt for anonymity. Please indicate this in your response.

An understanding of how Vignette performs in the real world and whether it is worth considering as part of future Intranet plans.

A member would like to hear from tif. contacts who would be able to offer recommendations for sources of expert-level IBM 590 pSeries expertise.

1. A better understanding of industry trends in capability and performance management to assist in developing a framework.
2. Initiation of a confidential tif. workshop to exchange & discuss IS capability and performance management frameworks. Please indicate your interest in participating in this event in your response.

An understanding of methods used successfully with suppliers, to deliver against time/cost/quality, whilst maintaining the supplier relationship.

An understanding of organisations' experiences of MS SQL and Unix in an SAP environment, to assist them in set! ti! ng their implementation strategy.

An understanding of how organisations dispose of electrical and electronic waste and how organisations audit compliance internally.

An understanding of the shift patterns, allowances or other payments made to IT staff, to assist a member in implementing revised shift patterns.

An understanding of others' experiences of tools and solutions used to audit Active Directory.

An understanding of best/standard practice in document storage in regulated industries, to help a member make an informed decision on policy/strategy in this area.

An understanding of providers of web-based email solutions for disaster recovery.

An understanding of others' experiences of data backup/archive, both successful and unsuccessful.

An understanding of the approaches made by organisations to building a business case for the implementation of reporting & monitoring tools.

1. An understanding of the contractual arrangements used by organisations with outsourced application support providers, to enable a member to implement the most appropriate support contract mechanisms for its Application Estate.
2. Initiation of a confidential tif. workshop to exchange & discuss outsource contract arrangements for application support. Please indicate your interest in participating in this event in your response.

An understanding of the options available for service desk toolset selection and an indication of the likely costs of change.

An understanding of the level of service and speed of response that can be expected from Oracle, with experiences of the 3rd party support.

A better understanding of organisations’ experiences of Commodity and Project Based procurement, to assist a member in aligning their procurement activities to their IT and Procurement Strategies.

An understanding of best practice approaches to ERP transactions, any ongoing trends in this area, and solutions used successfully.

To gain a better understanding of the MRM market place, the pros and cons of implementation, using and exploiting these systems.

An understanding of organisations' approaches to Service Desk/ Helpdesk operations, to help a member improve their performance.

An understanding of organisations' experiences of the Microsoft CLARET report review process.

Assistance in defining a sourcing strategy for a member's email and Notes applications services, with the aim of reducing per seat costs.

Practical advice on how to establish and operate an internal user group so that it provides an effective forum for two-way communication between the IT department and the user departments.

Confirmation that the approach being taken is consistent with that taken by the majority of tif. subscribers i.e. best practice.

Views of implementing and operating a capabilities measurement and capture system, together with process or tool recommendations.

A better understanding of how other organisations have approached the deployment of thin client devices, in order to help develop a business case.

An understanding of others' issues with IBM consultancy and service improvement plans that have been put in place. tif. would also like to hear from contacts interested in engaging in a strategic supplier relationship group for IBM consultancy services.

An understanding of what is considered industry best practice for service desk/helpdesk, and how Service Centres may evolve over the next 5 years.

Examples of how to measure service / customer satisfaction outside of SLAs.