Benchmarking for Outsourced IT Contracts

workshop2CPI includes benchmarking for Outsourced contracts (CPI OS):

  • Provides an easy way to measure and compare managed or outsourced services.
  • Monitor comparative financial, performance and quality indicators as part of good contract and service management.
  • Benchmark either on a continuous basis or at intervals.

CPI OS also brings benefits for those considering outsourcing, but wanting to assess the marketplace against in-house options before launching a potentially expensive tendering process.

Every outsourcing contract and IT environment is unique, but there are key factors that can be used to provide a common contract "scope" profile to enable valid performance and value comparisons to be made. CPI OS collects scope factors, such as whether assets are owned by the supplier or the organisation, to facilitate more relevant comparison.

CPI OS enhances the relationship between client and supplier, while measuring the quality of service delivery at any time during the outsourcing lifecycle.

CPI OS benefits include:

  • Reduced cost
  • Comparison between in-house and outsourced services
  • Evidence during contract negotiation & service reviews
  • Enhanced partnership with supplier
  • Measurable improvements in service quality

plus qualitative benefits, such as:

  • Comparative customer satisfaction demonstrable to the business

Monitoring of customer satisfaction allows tuning of performance to meet internal customer needs.