Measuring & Managing Internal Customer Views (CPI ICV)

CPI includes measuring and benchmarking IT's Internal Customer Views.

Aligning IT services supplied through a Corporate IT Function with internal customers' needs and expectations need not be difficult or expensive.

Many Corporate IT Functions regularly conduct surveys of the views of their Internal customers, but few realise the full value of such surveys to benchmark results against their historic findings and even fewer conduct surveys for comparison with other organisations. Not doing this misses opportunities to improve costs, performance and relationships.

Measuring and Benchmarking internal customers' views with the CPI ICV Service provides:

• Compatibility with existing survey processes
• Comparison with peers best practice for managing customer relationships
• CPI ICV is a service for making customer driven changes.

The service is simple to use with options for web-based surveys or paper or email surveys. Participants retain ownership of surveys and analysis.