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- Service Management Maturity 2011 (Reality Checker)
- Establishing Effective SLAs (Report)
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- Establishing Effective SLAs II (Report)
- Establishing Effective SLAs II (Top Tips)
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SLAs to the Business - Tool sets
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- 26 Oct 2004
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Delegates who attended the ' SLAs to the Business' workshop held on 26 October 2004 produced a number of documents one of which listed products they used to measure the performance of IT.
Summary
IT Departments are constantly under presure to show value for money, at the 'SLAs to the Business' workshop held on 26 October 2004 attendees listed products they used to measure the performance of IT.
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