Experience Hub Search
Templates
DocumentsPublication Date
Order by :
Name | Date | [ Ascending Order ]
Metrics template
A Corporate IT Forum member created the attached metrics template at the Business Process Transformation workshop.Supplier Stakeholder Plan Template
This Excel template has been provided by a member organisation from the pharmaceutical sector which they use to monitor and track relationships with some of their vendors. Click the 'download' button to the right to access and adapt for your own use.
During the course of the CPI Best Practice Workshop (8th July 2010) attendees came up with a list of direct, indirect and overhead costs that should be considered when benchmarking any IT service.
Tools Chart
40 Delegates from 33 Organisations representing multiple industry sectors, shared their approaches to Asset Management; discussing the challenges of monitoring assets, installations & upgrades and in achieving and maintaining licence compliance.
This event was attended by 20 IT managers from 15 organisations all with professional responsibilities associated with Configuration management. Two organisations presented their recent experiences of working with a CMDB. The report contains a tools chart with comments and assessment ratings for both CMBD and Discovery tools, used by the 15 organisations present.
This document was produced by participants to assist in identifying gaps in supplier services, rather than solely focusing on what they currently provide. It covers: Relationships, Terms and conditions, Voice, Data, Coverage, QoS and Service Management.
Delegates rated the Identity and Access management tools.
This is a self assessment template that can be used to start discussions on the impact of business and IT policies on any 'Green Agenda' that is under review.
This document examines the way different organisations utilise Domino / Lotus Notes through their business and their approaches to using further add-ons or alternative point solutions. Approaches to upgrades over the next couple of years are also covered.
This document examines the way different organisations utilise Domino / Lotus Notes through their business and their approaches to using further add-ons or alternative point solutions. Approaches to upgrades over the next couple of years are also covered.
This resource examines the way different organisations utilise Domino / Lotus Notes through their business and their approaches to using further add-ons or alternative point solutions.
This document depicts the components of ISO20000 requirements covering: Service Delivery, Control, Release, Resolution, and Relationship processes.
A document holding a comparison of desktop refresh cycles, costs, and suppliers from 18 organisations.
Delegate organisations gave a rating for the Problem Management tools they use, set against their user base and the number of problems handled per year.
The objective of Problem Management is to minimize the impact of problems on the organisation.
Allowing staff to work at home on either a full or part-time basis can bring a range of business benefits - from increased productivity and greater staff motivation to more effective use of your premises.
How do you see the future structure of the IT organisation, this is a vision from a CTO of a delegate organisation.
Delegates at the 'Managing a Supplier Licence Audit', held on 5th October 2006, discussed which products they used to manage their software licences.
A 'ITIL Configuration Management - The Missing Link' workshop developed this document, commenting on products and suppliers.
This document from an Asset Management workshop rated products that their organisation used to track assets.
This flowchart illustrates the work flow of release management across different management areas of both IT and the business and is part of an overall presentation on Release Management.
This flowchart maps project stages and ‘gates’ against key groups involved in delivery from initiation to implementation.
A chart showing the products used by delegates attending the ‘Best Practices in ITIL Release Management’ workshop held on 1st March 2006.
This chart was created by the delegates at the ‘Best Practices in ITIL Problem Management’ workshop held in 2006.
Delegates at the 'Managing & Benchmarking Offshore Suppliers of Application Development', workshop held on 2nd November 2005, discussed the suppliers they used, the number of people involved, length of contract, and type of work (Application development or support) carried out.
Delegates at the ‘Internal Account Management: Aligning IT with the Business’ workshop held on 13 July 2005 discussed their Account Management function and produced this document as one of the outputs from the workshop.
At the 'Service Oriented Architecture' workshop on the 22nd June 2005 this presentation was given by a delegate.
From the 'Hardware Asset Management' workshop held on 12 May 2005 a document was produced looking at current products.
Delegates at the ‘Developing a Data Warehouse and Exploiting its Data’ workshop held on 16 March 2005 listed the business intelligence products that they used and clarified which platform they were using it on.
Delegates at the ITIL - Incident Management workshop held on 26th January 2005 commented on products used to manage and log incidents.
Delegates at this workshop held on 14 December 2004 commented on their servce and problem management products. They gave a rating on how successful the product was in managing incidents and problems.
Delegates attending the ‘Software Asset Management’ workshop held on 30 November 2004 discussed the products that they used to manage their software highlighting any issues they had.
Delegates who attended the ' SLAs to the Business' workshop held on 26 October 2004 produced a number of documents one of which listed products they used to measure the performance of IT.
Delegates at the 'Collaborative Working - Best Practice' workshop held on 12 October 2004 highlighted products used for collaborative working and rated them.
At the ‘ITIL - Change Management’ workshop held on 15 September 2004 delegates were asked to compare and contrast two products that were frequently used – Remedy and Assyst.
