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Service Management Maturity
Reality Checker
- Published :
- 01 Oct 2010
- Type :
- Size :
- 55.5 kB
- Price :
- £195 + VAT
- Delivery :
- By Email
Adapting or blending ITIL and other framework components to create a mix more relevant to your business requirements.
Summary
In July 2009 The Forum launched a Reality Checker to survey members' process maturity, against the ITIL frameworks v2 and v3. We found 65% of members had v2 widely in place but there was less confidence about the implementation of v3, and many organisations were adapting or blending ITIL and other framework components to create a mix more relevant to their business requirements. Twelve months on, we are reassessing members' approaches.
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