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Service Transition: How do you know it's 'service-ready'?
Clearly a smooth and successful transition into the production environment is a fundamental objective and requirement of any project, but does the formalisation of this process increase costs and complexity?
Summary
This presentation was delivered by the Head of Service Transition & Design for a major utility provider and detailed their journey so far with Service Transition, their challenges so far and how they have overcome them.
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