CPI services
CPI benchmarking cover these topics:
- Organisation overview
- Desktop services
- Service Desk
- Voice & Data Networks
- Server infrastructure
- Business applications
- Staff costs and organisational structure
- Application development productivity metrics (simplified FPC)
- Business manager and user satisfaction surveys
- Technology Benchmark
For both in-house and outsourced services.
You may benchmark topics individually or in clusters so you always have the freedom to return to extend the coverage or refresh your metrics during your subscription year.
Support
Support is geared to provide as much or as little as required:
- Support Option 1: Online help and web-based support workshops
- Support Option 2: Plus interactive drill-down results tables and charts
- Support Option 3: Plus onsite support workshops
- Support Option 4: Plus extended onsite support
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