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IT Supplier Management |
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This Reality Checker highlights a relatively immature function with KPIs and SLAs not driving the required behaviours to achieve Business Strategies.
Respondents to this survey have, collectively, over 800 years experience with IT Supplier Management.
Summary
In February 2012 The Corporate IT Forum conducted a Reality Checker survey to understand the structures in place, process maturity, governance and how strategic suppliers are working in partnership with the Business to achieve their goals. Key findings show there is no universally accepted view of what supplier management is or who is involved.
Headline Findings
- Supplier Management immature - only a third claim mature process.
- A quarter embraces niche suppliers.
- Corporates are endeavouring to 'add value' with supplier relationships.
- KPIs measured aren't promoting required behaviour.
- Large disconnect between satisfaction with supplier and measurements in place.
Buy this report to understand the issues behind why Supplier Management is not delivering against Business Strategies and the measurements other corporates have in place.
Directed by
"The Corporate IT Forum is a fantastic level check, free of vendor sell and consultancy hype. I like the open sharing of experience…"
"We get valuable knowledge and experience from members of The Corporate IT Forum. This helps us to make better and informed decisions to reach our business goals…"
"The knowledge from other people on what they are doing/have done is invaluable to my team"
"The workshop validated the marketplace for supplier apps; participants were of a uniformly high standard; personally, I value highly the ethos of the Forum in the fact that it is supplier independent"
Tel: +44 (0) 1442 866634
info@corporateITforum.com
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