Service Management Maturity
Adapting or blending ITIL and other framework components to create a mix more relevant to your business requirements.
In July 2009 The Forum launched a Reality Checker to survey members' process maturity, against the ITIL frameworks v2 and v3. We found 65% of members had v2 widely in place but there was less confidence about the implementation of v3, and many organisations were adapting or blending ITIL and other framework components to create a mix more relevant to their business requirements. Twelve months on, we are reassessing members' approaches.
"The Corporate IT Forum is a fantastic level check, free of vendor sell and consultancy hype. I like the open sharing of experience…"
"We get valuable knowledge and experience from members of The Corporate IT Forum. This helps us to make better and informed decisions to reach our business goals…"
"The knowledge from other people on what they are doing/have done is invaluable to my team"
"The workshop validated the marketplace for supplier apps; participants were of a uniformly high standard; personally, I value highly the ethos of the Forum in the fact that it is supplier independent"