Question and Answer Service

12 Feb 2013
1 / 156
QA3428

Implementing Siebel OpenUI Is anyone else planning or considering implementing Siebel OpenUI? If you are, how far have you got? What challenges do you think there will be and how large a job is the implementation envisaged to be? Is there anything you have found out so far with Siebel OpenUI? Applications, Architecture/Strategy, Technologies

07 Feb 2013
2 / 283
tISSQA257

Information Risk Management Templates Can you share a sample template or guidance that would assist business users in adopting an information asset centric approach to managing their information risks? Security/Business Continuity

07 Feb 2013
4 / 360
QA3427

IT Customer Satisfaction Target Setting How do you manage the setting of your end user satisfaction targets?  For example: move to next quartile within three years, improve rolling average by 5% within 2 years. Operations/Service Management, Benchmarking

04 Feb 2013
3 / 296
QA3425

ITSM Tools in the Cloud What is the impact of moving an ITSM tool into the Cloud? Operations/Service Management

01 Feb 2013
0 / 135
QA3426

SAP BO Profitability & Cost Management Do you use SAP's Business Objects Profitability & Cost Management (PCM) solution? Applications

23 Jan 2013
0 / 224
QA3423

Global Desktop Support Providers How do you support users in offices outside of the UK where there is not an IT Site Support Team presence? Operations/Service Management

22 Jan 2013
6 / 251
QA3422

Service Oriented Architecture Popularity Have you adopted, planned or discarded a service oriented architecture (SOA)? Architecture/Strategy

21 Jan 2013
17 / 573
QA3421

BYOD Deployments How are you deploying a BYOD solution? Architecture/Strategy, Infrastructure

17 Jan 2013
13 / 235
QA3420

Informal Meeting Environments Do you have informal meeting environments and has this been culturally accepted within your organisation?  If not, what were the main barriers faced? Business Relations, Technologies

16 Jan 2013
6 / 208
QA3419

IT Operations Shift Allowance Are you compensating your shift worker employees by way of a shift allowance premium or are other alternative models being adopted? HR, Operations/Service Management

15 Jan 2013
3 / 181
QA3415

End User Effectiveness Initiatives Have you run any end user initiatives specifically to improve knowledge and proficiency around IT processes and tools and how have you engaged the business with this and promoted it across the user estate? Business Relations, HR

14 Jan 2013
5 / 264
QA3418

Mobile Apps v. Mobile Websites v. Websites What criteria did you use to decide whether to build an 'app', a mobile website (i.e. 'm.') or a full website for your customers?  Also, which application development frameworks are you using or evaluating? Applications, Technologies

10 Jan 2013
3 / 173
QA3417

Social Networking & SharePoint 2010 Are you using the social networking features of SharePoint 2010? Architecture/Strategy

09 Jan 2013
1 / 369
QA3416

Considering the G-Cloud Are you looking to utilise the G-Cloud information as a preferred supplier list or 'White List' when procuring cloud services?  In particular, utilising information on work already done for security levels / supplier audits etc. Architecture/Strategy, Supplier Management/Procurement

09 Jan 2013
0 / 205
QA3413

Oracle Business Transaction Management Software Are you using, or considering using, Oracle's Business Transaction Management software (or similar) to monitor and manage the health of your Middleware stack? Applications

08 Jan 2013
13 / 386
QA3414

Business Intelligence Teams Where is the Business Intelligence (BI) team located within your organisation and why? Architecture/Strategy, Business Relations

08 Jan 2013
4 / 238
QA3412

Requirements for Research Services Can you share the requirements you used to choose a research service like Gartner or Forrester? Architecture/Strategy, Business Relations

07 Jan 2013
4 / 227
QA3411

KPI Reporting Formats Would you be willing to share your organisation's statistics and KPI reporting formats? Operations/Service Management

07 Jan 2013
1 / 171
QA3410

Software ESB as a Web Service Gateway Do you use an externally facing, software ESB product (either open or vendor-based) as a web service gateway, rather than a hardware device? Applications, Architecture/Strategy

07 Jan 2013
0 / 182
QA3409

Data Migration - SQL SSIS or mvBASE Do you have any experience in using mvBASE as a data migration platform? How does it compare to SQL SSIS? Applications, Architecture/Strategy

03 Jan 2013
7 / 301
QA3407

Change Ticket Lead Time What sort of lead times do you have to control minor, significant or major Changes? Operations/Service Management

03 Jan 2013
1 / 214
QA3408

Oracle Utilities Have you used or evaluated Oracle Utilities?  What have been your experiences with this product? Applications, Supplier Management/Procurement

21 Dec 2012
10 / 322
tISSQA256

Data Classification Levels Do you use data classification to inform data handling and records retention? If so, how many levels do you use across your organisation to classify data? Security/Business Continuity

20 Dec 2012
3 / 279
QA3406

IT Efficiency Opportunities What examples of efficiencies successfully implemented by IT in your organisation can you share and how have they generated benefits to IT and the rest of the business? Architecture/Strategy, Infrastructure, Operations/Service Management, Programme Management, Supplier Management/Procurement, Technologies

20 Dec 2012
5 / 271
QA3405

Upgrading Oracle from 10g to 11g Have you upgraded from Oracle 10g to 11g, and if so how problematic did you find it and how did it compare to previous upgrades? Applications