Question and Answer Service

09 May 2012
2 / 123
QA3288

Target Architecture for Core Business Services Do you have a shareable example (whole or part) of a Target Architecture that outlines the core design or blueprint for the provision of global enterprise services for support type functions (e.g. HR, Procurement, IT, Real Estate & Finance)? Architecture/Strategy, Business Relations

08 May 2012
4 / 115
tISSQA247

IT Security Policy Documents How do you document and publish the rules which govern your IT security? Security/Business Continuity

04 May 2012
7 / 164
QA3287

On Call & Out of Hours Support Models How do you organise out of hours support and what sort of payment is made to individuals? Operations/Service Management

03 May 2012
5 / 242
tISSQA246

Bring Your Own Device Policies What clauses have you included in your BYOD policy? Governance, Security/Business Continuity

03 May 2012
1 / 156
QA3286

Huddle for Project Management Have you used, or have any experience of Huddle and would you recommend it to replace a project management solution? Programme Management

01 May 2012
6 / 128
QA3285

Enterprise Architect Recommendations Can you recommend an independent Enterprise Architect to scope a technology layer? Architecture/Strategy

26 Apr 2012
12 / 229
QA3284

BYOD Smartphones Are you allowing employees to bring their own device to work to use corporately on their personal contract?  Have you created any 'deals' with carriers for employees to ensure they get the best rate? Operations/Service Management, Supplier Management/Procurement

26 Apr 2012
9 / 212
QA3283

Project Prioritisation Matrix How do you prioritise projects?  Do you use a numerical matrix or scoring model? Programme Management

25 Apr 2012
3 / 82
QA3282

Huawei Networking Strategies Have you used or would you use Huawei as part of your organisation's networking strategy? Infrastructure

25 Apr 2012
2 / 268
QA3280

IT Support Structures What is your ICT Support Structure and what resources do you have to provide this to your customer base? Operations/Service Management

25 Apr 2012
5 / 110
QA3279

IT Procurement Processes and Models What controls do you have in place to ensure all IT procurement goes through the correct channels? Supplier Management/Procurement

24 Apr 2012
5 / 117
QA3278

Asset Management Processes Is your asset management (AM) process manual or do you use a solution to manage it? Infrastructure

24 Apr 2012
2 / 74
QA3277

Online Enrolment & Payment What software do you use to allow customers to enrol and pay for courses / services online? Applications, Supplier Management/Procurement

24 Apr 2012
8 / 200
QA3281

iPad Application Black List Do you have a list of approved and, therefore, unapproved applications (i.e. a black or white list) for corporate iPhones and / or iPads? Applications, Operations/Service Management

23 Apr 2012
0 / 108
QA3274

Derived Data IP & License Agreements At what point does derived data stop being 'derived' and therefore no longer applicable to license and IP agreements? Architecture/Strategy

19 Apr 2012
1 / 121
QA3276

Oracle WebCenter Do you have any experience of using Oracle WebCenter to develop simple Web Applications?  What pros and cons need to be looked out for? Applications, Technologies

19 Apr 2012
20 / 286
QA3275

Internal Customer Engagement Process What process or model do you use to allow internal customers and users to submit their requirements to the IT department before it becomes a formal project? Business Relations, Programme Management

18 Apr 2012
6 / 139
QA3273

Labour & Workforce Management Tools Do you have any recent experience of procuring labour or workforce management software? It needs to have the following capabilities: Forecasting and scheduling Workforce tracking Absence management  Applications, HR, Programme Management

17 Apr 2012
9 / 130
QA3272

Active Directory Upgrade Can you recommend a vendor or integration partner to help with a project to upgrade MS Active Directory (AD) from 2003 to 2008R2? Applications, Architecture/Strategy, Infrastructure

13 Apr 2012
1 / 82
tISSQA245

Next Generation Firewalls What features do you look for in a next generation (application aware) firewall? Security/Business Continuity

13 Apr 2012
3 / 162
QA3271

BlackBerry OS Updates & Compatibility How do you manage operating system updates on BlackBerry devices to ensure compatibility with third party applications? Applications, Operations/Service Management, Technologies

12 Apr 2012
8 / 135
QA3270

Meeting Room Connectivity How much network connectivity do you deploy in conference rooms? What ratio of fixed ports to seats do you use, and is your wireless connectivity implemented with inbuilt resilience? Infrastructure, Operations/Service Management, Technologies

28 Mar 2012
4 / 97
QA3267

Splicecom IP Telephony Have you used or researched Splicecom as a supplier for IP telephone systems? Infrastructure

28 Mar 2012
0 / 99
QA3268

Cookie Auditing Tools Can you recommend a free cookie auditing tool for websites? Governance, Security/Business Continuity

27 Mar 2012
6 / 104
QA3266

Central Fax Solutions Have you migrated from decentralised fax machines to a central fax solution ('on prem' or cloud based)? Applications, Infrastructure, Operations/Service Management