Question and Answer Service

07 Sep 2012
7 / 146
QA3356

iOS Device Calendar Synchronization Issues Are you experiencing calendar synchronization issues from an Exchange 2010 mailbox to iOS devices such as iPhones or iPads? Applications, Architecture/Strategy, Infrastructure, Operations/Service Management, Technologies

06 Sep 2012
0 / 149
QA3355

Siri in a Corporate Environment Have you made a policy decision regarding the use of Apple's Siri technology? Applications, Infrastructure, Operations/Service Management, Security/Business Continuity, Technologies

06 Sep 2012
6 / 147
QA3354

Incident Handling Metrics Which metrics do you use to measure Service Desk Incident handling? Operations/Service Management

06 Sep 2012
2 / 102
QA3353

Tomcat support Which third parties have you used to provide 24/7 technical support for Tomcat? Infrastructure, Operations/Service Management, Supplier Management/Procurement

05 Sep 2012
1 / 63
QA3352

Auto-enrolment compliance – Workforce Assessment Strategies Do you have a Strategy (System or Supplier) in place for the Workforce Assessment ahead of the Workplace Pension Auto-Enrolment? Applications, Architecture/Strategy, HR, Supplier Management/Procurement

04 Sep 2012
0 / 115
QA3351

SAP v5 Strategy - Unsupported or Upgrade Are other members following the SAP roadmap for v5 to v6 upgrade? Applications, Architecture/Strategy, HR, Technologies

03 Sep 2012
3 / 199
QA3350

Service Desk Call Scripts Do you script the words and tone of voice your Service Desk Operatives use when answering calls or emails? Governance, Operations/Service Management

03 Sep 2012
1 / 90
QA3349

Oracle Fusion HCM Have you implemented Oracle Fusion Human Capital Management (HCM)? Applications, HR

30 Aug 2012
1 / 154
QA3348

Capacity Management Tools Which tools do you use to support your Capacity Management Process activities and what are their capabilities? Operations/Service Management

29 Aug 2012
1 / 129
QA3347

SOA Governance Meta Model Are you using a Service Repository, preferably Oracle Enterprise Repository (OER), in anger as part of your SOA Governance implementation? If so, what sort of meta model have you used at the heart of the tool? Applications, Architecture/Strategy, Governance

28 Aug 2012
1 / 72
tISSQA252

Third Party Remote Support & Secure Access How do you ensure that third party remote support providers don't use shared credentials to access your systems? Security/Business Continuity

28 Aug 2012
0 / 76
QA3327

Google Earth Professional - Terms of Use Have you completed an in depth review of the terms of use and did this lead to a supporting document which you could share? Applications

24 Aug 2012
7 / 131
QA3346

Corporate Communication to Office-based, Field & Remote Staff How do you communicate with both office-based employees and those who aren't? Architecture/Strategy

23 Aug 2012
0 / 85
QA3345

IT Department Accreditation by NCC Have you or anyone you know got experience of the IT Department Accreditation offered by NCC (National Computing Centre)?  If you have, what did it take in terms of internal resources compared to the total size of your IT department to achieve the accreditation? Business Relations

23 Aug 2012
5 / 153
QA3344

Oracle Service Repository (OSR) Are you using Oracle Service Repository (or equivalent), as part of your SOA implementation, and if so, what for? Applications, Architecture/Strategy

17 Aug 2012
0 / 136
QA3343

Migration to SAP BI with BW Have you migrated to SAP BI 4.0 and do you also use BW? Applications, Architecture/Strategy

16 Aug 2012
2 / 92
QA3340

Implementing Succession Planning How have you implemented succession planning across your IT department?  Is it part of a wider plan across the Business? HR

14 Aug 2012
1 / 180
QA3342

Microsoft Dynamics AX 2012 What are your experiences of implementing or using Microsoft Dynamics AX 2012 (or any Dynamics AX product) and do you have any experience of a Microsoft partner called Maginus? Applications, Supplier Management/Procurement

14 Aug 2012
0 / 79
QA3341

Simulating IT Projects Do you have experience with project simulations and can you recommend any resources? Programme Management

10 Aug 2012
1 / 85
QA3339

Tools to Validate Prices How do you validate prices before extracting them from the retail system into various sales tools (e.g. PoS, digital handheld devices, etc.)? Applications

08 Aug 2012
0 / 160
QA3338

Salesforce for Collaboration and Workflow Have you used Salesforce for applications not directly linked to Sales teams? Applications

07 Aug 2012
0 / 122
QA3337

OLAs between Third Parties Do you implement OLAs (Operational Level Agreements) between strategic partners? Operations/Service Management, Supplier Management/Procurement

06 Aug 2012
3 / 173
QA3336

AppSense Concerns What kind of experience have you had with AppSense? Infrastructure

02 Aug 2012
12 / 195
QA3334

Risk Register Software What software or tools do you use to capture and identify risks and manage them through to resolution? Governance

02 Aug 2012
10 / 165
QA3335

Post Implementation Reviews Does your organisation use Post Implementation Reviews (PIRs) to gather lessons learned following the delivery of IT change projects? Programme Management