Question and Answer Service

19 Mar 2013
3 / 250
QA3452

Mobile Technology to Enable Smarter Working for Customer Facing Staff What mobile technologies are you using to help your staff simplify processes, reduce paper based work and improve the customer experience? Architecture/Strategy, Operations/Service Management, Technologies

18 Mar 2013
2 / 289
QA3451

Creating a Business Intelligence Competency Centre Does anyone have any opinions or success stories around successfully integrating big data analytics, data science and analytical modelling into a BI team? Has anyone successfully developed a Business Intelligence Competency Centre? What story can you share if you have? Applications, Architecture/Strategy, Governance, Technologies

15 Mar 2013
1 / 165
QA3450

Oracle Business Activity Monitoring Tool Does anyone have any direct experience of the Oracle Business Activity Monitoring (BAM) product that they could share? Applications, Operations/Service Management, Technologies

14 Mar 2013
8 / 248
QA3449

Technical Architect Job Description Does anyone have a decent Technical Architect (Group level) Job Description that they could share? Architecture/Strategy, HR

13 Mar 2013
0 / 249
QA3448

IBM WESB Version to Version Upgrade Experience Have you performed a 'version to version' upgrade of IBM WESB 6.2 to 7.x and are willing to share your experience? Applications, Architecture/Strategy

12 Mar 2013
0 / 182
QA3447

Application Modification and Enhancement Management How do you approach and manage the release and deployment of new or modified functionality and enhancements across multiple instances of a standard code base but avoid the modification of the base code itself? Any information on lessons learnt, standard frameworks, processes or tools used would be welcomed. Applications, Governance

11 Mar 2013
3 / 182
QA3446

IT as a Cost Centre Is it possible for the CIO to run the IT Function in the same way that a CEO runs the Business? If it is, what hints and tips can be offered in how to do this. Business Relations, Governance, Operations/Service Management

11 Mar 2013
6 / 211
QA3445

Measuring the Value of Enterprise Architecture How do you measure the value of Enterprise Architecture activities? Architecture/Strategy

08 Mar 2013
4 / 448
tISSQA258

Supplier Security Risk Assessments Do you security risk assess your suppliers and how much effort does this involve? Security/Business Continuity

06 Mar 2013
1 / 165
QA3444

Business Service Levels for External Suppliers Has anybody successfully implemented true end-to-end business service levels at a higher level with external service providers? Applications, Architecture/Strategy, Infrastructure, Operations/Service Management, Supplier Management/Procurement

01 Mar 2013
1 / 151
QA3443

Virtual Tape Libraries Are Virtual Tape Libraries cost effective and trouble free? Have they lived up to your expectations? Infrastructure, Operations/Service Management, Technologies

28 Feb 2013
6 / 320
QA3442

IT Strategies When developing an IT Strategy, do you benchmark it against other companies? Are there companies that are held in high regard as "Best Of Breed" with respect to their IT Strategy, or that people aspire to be like? Why are they so highly regarded? Architecture/Strategy

28 Feb 2013
1 / 138
QA3441

Audit Tools for Plant Production What audit tools do you have experience of, which may be suitable in plant production environments? Applications, Operations/Service Management

27 Feb 2013
2 / 186
QA3439

Open Source Partners Which Open Source partners have been used successfully by members? Architecture/Strategy, Supplier Management/Procurement, Technologies

27 Feb 2013
8 / 304
QA3440

Apple's MDM Have you used or evaluated Apple's MDM solution? Operations/Service Management, Security/Business Continuity, Technologies

26 Feb 2013
1 / 274
QA3438

Managing Apple App Purchases Do you manage App purchasing across the organisation centrally or through individual cost centres? Supplier Management/Procurement

25 Feb 2013
0 / 245
QA3437

Experiences of VMware's VMTurbo Does anyone have any feedback, good or bad, about VMware's VMTurbo? Architecture/Strategy, Infrastructure, Operations/Service Management

22 Feb 2013
3 / 197
QA3436

Data Replication Software What software tools do you use or have experience of for replicating data from one database to another? Applications, Infrastructure, Technologies

21 Feb 2013
5 / 236
QA3435

Headcount Ratios for HR & IT Staff What is your ratio of IT to HR staff? HR, Benchmarking

21 Feb 2013
3 / 212
QA3434

Project Delivery as a Managed Service Has anyone engaged with a third party to provide Project Management/Delivery and Business Analysis? If you have, what KPIs and SLAs are in place and how are they managed? Has it been successful or unsuccessful? Programme Management

20 Feb 2013
7 / 184
QA3433

Information Assurance - Increasing Employee Understanding How have you shaped cultural and educational awareness of Information Assurance and Security within your employee base?  Have you contracted any 3rd party assistance with this, or used similar tools as highlighted in the background below? Security/Business Continuity

19 Feb 2013
2 / 160
QA3432

Managing Internal Email Communications How have you segregated Mail Distribution Lists to allow facilities messages be sent to all users at a site whilst keeping the ability to send targeted communications to a smaller subset of users? Whose responsibility is it to keep the data up to date - HR or IT? Business Relations, Governance, HR

18 Feb 2013
0 / 111
QA3431

Cost Management Does your IT department have a Cost Management function and do you have cost transparency? What tools do you use to manage this work? Where are you in terms of Cost Management maturity? Operations/Service Management

18 Feb 2013
8 / 231
QA3430

Long-term Retention of Documents in an Accessible File Format How do organisations that need to retain files for extended periods minimise the risk of obsolete formats rendering them inaccessible? Have any other organisations experienced this, and what steps have they taken or are considering taking to mitigate this risk? Governance, Security/Business Continuity, Technologies

12 Feb 2013
3 / 155
QA3429

Data Leakage Prevention and Data Classification Products When looking at various products for Data Leakage Prevention and Data Classification, the Wellcome Trust has found 'Office Enforcer'. Has anyone had any experience of this product? Security/Business Continuity