Question and Answer Service

05 Jul 2011
9 / 221
QA3112

SharePoint Consultant Can you recommend a SharePoint consultant to work with to initiate SharePoint 2010 projects? Operations/Service Management

05 Jul 2011
4 / 150
QA3110

Business Objects Licence Models Have you moved away from SAP to a third party to provide support and maintenance for Business Objects? Applications, Supplier Management/Procurement

04 Jul 2011
2 / 71
QA3109

IBM WebSphere MQ Upgrades Have you upgraded IBM's WebSphere MQ from v6 to v7? Applications

01 Jul 2011
5 / 130
QA3111

Mobile Device Calendar Synchronisation Have you seen instances where Android, Apple or Nokia Symbian^3 devices are not synchronising all calendar items from Exchange? Infrastructure, Operations/Service Management, Technologies

30 Jun 2011
2 / 67
QA3108

Workload Scheduling What product do you use for workload scheduling and would you recommend it? Architecture/Strategy, Technologies, Benchmarking

29 Jun 2011
2 / 112
QA3107

Project Resource Allocation Are your Project Managers and Business Analysts in the same location as the project or is a more remote working / travel model in use? Programme Management

29 Jun 2011
6 / 72
QA3090

Systems to Support HR Processes What system(s) do you use to support HR processes e.g. employee / manager self-service, talent or training management, employee benefits management, alumni networks, knowledge management, etc.? Applications, HR

29 Jun 2011
7 / 98
QA3106

Desktop Power Management Do you use any software to manage desktop power? Architecture/Strategy, Infrastructure

28 Jun 2011
2 / 66
QA3105

Managing Capacity with Service Providers Have you successfully implemented a sub-process of capacity management involving service providers / suppliers, particularly around hosted systems? Infrastructure

28 Jun 2011
2 / 65
QA3103

Removing Unused Software How long does software have to be 'unused' before you remove it from the estate? Applications

27 Jun 2011
2 / 46
QA3102

ICO Audits Have you been through a full cycle audit from the Information Commissioner's Office (ICO)? Governance, Security/Business Continuity

27 Jun 2011
21 / 244
QA3100

Access to Social Media Sites What policy do you adopt for access to social media sites (facebook, LinkedIn, Twitter, etc.) during working time from corporate IT equipment? Governance, HR, Operations/Service Management

24 Jun 2011
1 / 47
QA3101

Secure External FTP Pickup Can you recommend a secure external FTP pickup solution? Applications, Infrastructure, Security/Business Continuity

24 Jun 2011
2 / 48
QA3104

Specialist Software Services Have you used Specialist Software Services (SSS)? Supplier Management/Procurement

23 Jun 2011
2 / 95
QA3099

SAP Contractor Day Rate Can you share a list of day rates for SAP, outlining the maintenance cost of SAP (with reference to configuration), indicating whether these are in-house, on-shore or off-shore? Supplier Management/Procurement

23 Jun 2011
7 / 96
QA3098

Office 2010 Training Costs Have you provided training for users when moving to Office 2010? HR, Operations/Service Management

22 Jun 2011
2 / 83
QA3095

SLAs and Targets What mechanism did you use to establish the service level agreement (SLA) targets? Operations/Service Management

22 Jun 2011
6 / 100
QA3097

Apple iOS Devices Are you sourcing Apple iOS devices under agreements that protect them from breakages and theft? Operations/Service Management, Security/Business Continuity

21 Jun 2011
6 / 151
QA3096

Battle Box Contents Do you have any experience of setting up an IT Battle Box? Architecture/Strategy, Operations/Service Management

21 Jun 2011
2 / 52
tISSQA226

Data Mining Do you have any experience of using tools or suppliers to data mine to expose fraudulent activity? Security/Business Continuity

20 Jun 2011
3 / 74
QA3093

Centralised or 'Follow the Sun' Support Is your Global Service Desk in one place or do you offer follow the sun support?  What were the factors in that decision? Operations/Service Management

20 Jun 2011
4 / 55
tISSQA225

Server Naming Conventions What conventions have you adopted for naming servers? Security/Business Continuity

17 Jun 2011
4 / 86
QA3092

Sourcing Windows Mobile Devices Do you have any experience or knowledge of sourcing Windows Mobile 6.x devices (it is recognised that these are, in most cases, at end-of-life)? Infrastructure, Supplier Management/Procurement

16 Jun 2011
12 / 106
QA3088

Reducing Call Volumes What initiative has reduced call volumes most effectively for your service desk? Operations/Service Management

15 Jun 2011
14 / 131
QA3091

Desktop Video (OCS) Business Case Has implementation of desktop video or collaboration shown a reduction in travel? Applications, Infrastructure, Operations/Service Management, Supplier Management/Procurement