Question and Answer Service

23 May 2013
0 / 47
QA3480

Adobe Creative Suite Moving to the Cloud - Implications for Licensing Are Forum members affected by Adobe's introduction of a Cloud based subscription model for its Creative Suite, now called Creative Cloud? Applications, Supplier Management/Procurement

23 May 2013
1 / 39
QA3479

Service Improvement Plans Has your organisation implemented a Service Improvement Plan? Business Relations, Operations/Service Management

22 May 2013
3 / 61
QA3478

SAP Cutover Manager Have you used the services of a dedicated or specialist SAP Cutover Manager on SAP implementations? Applications, HR, Programme Management

21 May 2013
1 / 84
QA3477

Implementing Data Governance Has your organisation adopted a data governance framework? Architecture/Strategy, Governance

13 May 2013
3 / 147
QA3476

IT Strategy Templates Does your organisation use a standard template when writing IT strategies? Architecture/Strategy

13 May 2013
1 / 122
QA3475

Managing Online Services Can you effectively manage performance risks with SaaS or Cloud sourced E-commerce solutions? Applications, Infrastructure, Operations/Service Management

10 May 2013
4 / 114
QA3474

Internal Customer Satisfaction Do have a system in place to monitor internal customer satisfaction?  Business Relations, Operations/Service Management, Benchmarking

09 May 2013
4 / 162
QA3473

Integrated HR Systems Does your organisation have an integrated HR system? Applications, Business Relations, HR, Infrastructure, Operations/Service Management, Supplier Management/Procurement, Technologies

08 May 2013
2 / 215
QA3472

Internet Based Video Content Does your organisation allow users access to video content online? Architecture/Strategy, Infrastructure, Security/Business Continuity, Technologies

07 May 2013
6 / 131
QA3471

Workforce Management Has your organisation implemented a Workforce Management Application? Applications, Business Relations, Programme Management, Supplier Management/Procurement

03 May 2013
4 / 122
QA3470

Engagement with Internal Customers Does your organisation have a formal engagement process between your IT department and internal business customers? Business Relations, Governance, Operations/Service Management, Programme Management

02 May 2013
5 / 150
QA3468

Corporate WiFi Networks Does your organisation have WiFi networks that provide Internet access only? Infrastructure, Security/Business Continuity, Technologies

02 May 2013
4 / 127
QA3469

Learning and Development Programmes Do you have experience of designing or building an in-house learning and development programme for your management team? Applications, HR

01 May 2013
2 / 122
QA3467

Benchmarking Services Have you recently used any benchmarking organisations that cover both internal IT services and outsourced elements? Business Relations, Benchmarking

25 Apr 2013
1 / 95
QA3466

SOA Service Litmus Test What approaches have members taken to establishing an objective, measurable SOA service litmus test? What objectively measurable items and criteria do you include in your SOA service litmus test? How do you assess the criteria and then use the assessment to assist with on-going SOA investment proposals? Applications, Architecture/Strategy, Governance

24 Apr 2013
0 / 145
QA3465

Are Excel 2010 & SSAS Cubes a Viable Migration Path for ProClarity? Does anyone have experience of migrating from ProClarity 6.x to the tools in SQL2012? Has anyone migrated from or investigated other alternatives to ProClarity? Can anyone clarify if the Sets and Members in Excel fall short of the functionality in ProClarity, or share information on methods/functions which could be used to overcome these challenges? Applications, Architecture/Strategy, Technologies

23 Apr 2013
2 / 193
QA3464

What Agile Management Tools Do You Use? What Agile management tools are you using and why? Are you using a Kanban board as well as a software tool, and if you are, how do you reduce any errors and duplication of effort between the two? If you are using a software tool, what is the licensing model - freeware, licensed, SaaS/On-premise? Applications, Architecture/Strategy, Governance, Programme Management

23 Apr 2013
7 / 148
QA3463

Project Management Resourcing How do you manage spikes in project workload with a finite number of Project Managers? Do you hold back projects based on some form of criteria such as their relative business benefit, complexity, capital spend or other, and allocate the “prioritised” demand to the experienced Project Managers or others with lower workloads i.e. balancing project through put against available resource? HR, Programme Management

17 Apr 2013
8 / 182
QA3462

Business Analysis Training and Accreditation Does anybody use any formal training curriculum and/or accreditation for their Business Analysts? If so, what are your experiences of this, good and bad? Would you recommend the training and/or training provider? HR

15 Apr 2013
4 / 130
QA3461

Talent Management Systems Do any Forum members have experience of talent management systems which support the management of their organisation’s talent pool? This includes performance & potential, succession planning, mobility and career paths/development. What solutions and vendors are in this space? Applications, HR

11 Apr 2013
4 / 154
QA3460

Licensing Concerns When Storing MSIs Locally Are Forum members aware of any software vendors demanding licences to cover MSIs stored on distribution machines? Applications, Operations/Service Management, Supplier Management/Procurement, Technologies

11 Apr 2013
3 / 131
QA3459

Salesforce.com Invoicing When implementing Salesforce.com and paying the yearly subscription in advance, has anyone experienced Salesforce.com invoicing 30 days prior to the license activation dates. In your experience is this common practice with Salesforce.com or any other SaaS vendor? Applications, Programme Management, Supplier Management/Procurement

10 Apr 2013
2 / 196
QA3458

Outsourced Contract Renegotiation Advice How do you review and achieve change to an existing outsourced contract when you feel the service being delivered is not meeting expectations, technically and commercially? Have you used any third parties/independent consultants to help you with such a piece of work? Are there any third parties who you wouldn't use?   Infrastructure, Operations/Service Management, Supplier Management/Procurement

04 Apr 2013
1 / 159
QA3457

Microsoft System Center 2012 - Service Manager Functionality Has anyone implemented or are planning to implement the Service Manager functionality of Microsoft System Center 2012? If you have, how are you finding it and did you replace your existing Service Desk toolset with it? Any other thoughts regarding the self-service aspect of the solution would also be of interest.   Infrastructure, Operations/Service Management, Security/Business Continuity, Technologies

27 Mar 2013
1 / 331
tISSQA259

Unified Threat Management Which Unified Threat Management solutions have organisations implemented and how easy were they to integrate with other MS technologies? Security/Business Continuity