IT Service Catalogues

Discover the benefits of Service Catalogues and how to design, manage and maintain them.

With pressure on all IT departments, both private and public sector, to demonstrate the costs of services not only for recharging back to the business, but with the mainstream arrival of Cloud Computing for comparison purposes, it is no wonder so many organisations are developing their Service Catalogues.

IT Service Catalogues promise not only to allow you to have a good understanding of what it costs to run a particular service, but also know who uses it and to what benefit, essentially making IT services very visible to the business.

This Forum workshop was attended by 40 delegates representing 22 organisations from a wide cross-section of industries including airlines, water and utilities, energy and petroleum, waste management, media, construction, central and local government, pharmaceuticals, retail, automobile, manufacturing, health, investment and entertainment.

The workshop set out to give IT and Service Managers or those who are responsible for building, maintaining and managing service catalogues, a clear understanding of what a service catalogue comprises and offer insight into how others are building and managing their catalogues, sharing that knowledge to enable them to create more effective service catalogues for their own organisation.

Agenda:

• Defining what a service is
• Benefits and costs - does one outweigh the other?
• Design and implementation
• User management, policies and 'policing'
• Using a common language
• Maintenance and the cost implications