Delegates at the ‘Internal Account Management: Aligning IT with the Business’ workshop held on 13 July 2005 discussed their Account Management function and produced this document as one of the outputs from the workshop.
Delegates attending the ‘Software Asset Management’ workshop held on 30 November 2004 discussed the products that they used to manage their software highlighting any issues they had.
Delegates at the 'Managing a Supplier Licence Audit', held on 5th October 2006, discussed which products they used to manage their software licences.
At the 'Service Oriented Architecture' workshop on the 22nd June 2005 this presentation was given by a delegate.
Delegates who attended the ' SLAs to the Business' workshop held on 26 October 2004 produced a number of documents one of which listed products they used to measure the performance of IT.
This flowchart maps project stages and ‘gates’ against key groups involved in delivery from initiation to implementation.
This flowchart illustrates the work flow of release management across different management areas of both IT and the business and is part of an overall presentation on Release Management.
Delegate organisations gave a rating for the Problem Management tools they use, set against their user base and the number of problems handled per year.
The objective of Problem Management is to minimize the impact of problems on the organisation.
Delegates at the 'Managing & Benchmarking Offshore Suppliers of Application Development', workshop held on 2nd November 2005, discussed the suppliers they used, the number of people involved, length of contract, and type of work (Application development or support) carried out.
This document was produced by participants to assist in identifying gaps in supplier services, rather than solely focusing on what they currently provide. It covers: Relationships, Terms and conditions, Voice, Data, Coverage, QoS and Service Management.
This document examines the way different organisations utilise Domino / Lotus Notes through their business and their approaches to using further add-ons or alternative point solutions. Approaches to upgrades over the next couple of years are also covered.