Change, Configuration and Release Management

Following on from the workshop on achieving a holistic approach to change, configuration and release management in July 2009, this workshop is going to take a closer look at some of the key elements of CCRM and how to run these processes in harmony and cost effectively.

Uncontrolled changes are responsible for a large proportion of business application outages. The complexity of a dynamic and distributed application infrastructure makes it difficult for IT to implement application changes reliably. As your company adapts to new demands, your IT organisation is expected to deal with an increasing complexity and volume of changes.

By employing the proper Change, Configuration and Release Management processes IT can be a proactive change enabler rather than a reactive change inhibitor, making IT a more valuable asset to the business.

The 'Change, Configuration and Release Management' workshop consisted of delegate case studies and open discussions around key stakeholders, building a business case, securing buy-in and the business impact of change. The workshop enabled attendees to share real-life experiences and challenges encountered and gain valuable insight and advice of implementing Change, Configuration and Release Management processes and controls within their own businesses.

The event was organised and hosted by the Corporate IT Forum and attended by 22 senior managers representing 15 organisations from a wide cross-section of industry sectors.