Renegotiating Outsourcing Contracts
This paper covers presentations by two tif subscribers.
James Simmonds led the Commercial team which renegotiated Astrazeneca's new IT infrastructure services outsourcing contract. Astrazeneca completed the renegotiation of its contract with IBM in July last year, after over two years of preparation This renegotiation was a 2nd generation deal with a value of $1.4bn and a broad scope both in terms of services and geographies. The presentation covers how Astrazeneca addressed the challenges of successfully renegotiating a major outsourcing contract with an incumbent supplier with the focus on the approach rather than the specific terms achieved.
Kevin Mercer, from BAA, presented a case study on their approach to outsourcing under tight time constraints to Computacenter End User Services (Service Desk, Desktop, Product Management...) and the more complex, outsourcing of Applications Services & Support to LogicaCMG (Offshore) both having been completed in the last 3 months.
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