The Corporate IT Forum last addressed Identity Management (IdM) at a conference in January 2009, which attracted 50 delegates and launched a comprehensive guidance note written by members. One year on, IdM is still a key area for information security professionals, as it is an integral aspect of managing information security for any organisation, especially for those that are affected by an increasing number of legal and regulatory requirements.
Developing a balanced scorecard to get to grips with suppliers.
Configuration Management is at the core of effective service management and having a comprehensive, accurate yet simple Configuration Management Data Base (CMDB) is a huge asset. By inputting high quality and meaningful data you can reap such benefits as anticipating impacts on IT services that result from a change and identify problem trends for a Configuration Item (CI).
This event is part of the Strategic Supplier Relationship Programme which has been developed to improve working relationships with IT suppliers of strategic importance to tif. subscribers. Whilst IT suppliers are ineligible to subscribe to The Corporate IT Forum, SSRGs provide a formal link between tif.'s subscribers and the IT supply industry.This was the first event for subscribers who use BT and sought to identify common issues and some best practices in dealing with BT. The event was attende...
Many businesses are now providing home and remote workers with remote broadband access to help them work more efficiently from home. However, with the number of home and remote workers increasing, what's the likely impact going to be on the business?
Analysts have predicted that by 2009, Blade Servers will have a 25% unit share in the European server market. This increase may be down to the many benefits potentially offered, such as cost cutting and greater business agility. But with a lack of standards, the high initial costs involved and reliability issues are organisations willing to take the plunge now and move business critical applications onto blade servers? How do you select, test and deploy the right solution without falling foul of...
12 Delegates from 11 Organisations representing the Pharmaceutical, Travel, Logistics, Energy & Local Government industry sectors debated the merits, challenges, and costs of using Windows Mobile and BlackBerry devices in the corporate environment.
Nomenclature:−WM: Windows Mobile−WM5: Windows Mobile Version 5−WM6: Windows Mobile Version 6.
This workshop aimed to look at available options and best practice for SAP applications support, with particular focus on the challenge of providing and managing global / multi-location support. Many of the organisations present were global, had large SAP implementations, and had long experience of the issues of SAP support.
Using ITIL Frameworks in IT can provide a structure for best practice, whether you implement the entire framework, or just the sections that are most relevant. ITIL Problem Management can have far reaching effects, seeking to get to the root cause of the incident and then initiate actions to improve and correct situations. What are the issues related to implementation and ensuring adherence to business processes.
Several recent QAs (740, 726, 574, 267 & 206) highlighted the increasing use of Citrix within the tif. Membership. The objective of this workshop was to enable participating members to share experiences of developing and running Citrix environments, as well as drawing some conclusions on the longer term issues for businesses using this product.
This workshop aimed to look at available options and best practice for SAP applications support, with particular focus on the challenge of providing and managing global / multi-location support. Many of the organisations present were global, had large SAP implementations, and had long experience of the issues of SAP support.
The 'Benefits Realisation - Effective measurement & communication' workshop was designed to investigate the concept of benefits realisation and provide delegates with insight, ideas, guidance and the ability to share experiences, this report details the findings.