Reports
Output reports from Workshops, Webinars and Educational Seminars
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Name | Date | [ Descending Order ]
Configuration Management is an integral part of all the other ITIL Service Management processes. It covers the identification, recording, and reporting of IT components, including their versions, constituent components and relationships. This workshop is one of a series of ITIL workshops tif. has run looking at the ways in which ITIL can improve services and develop best practices.
Ref: W353 Security/Business Continuity
Incident Management, part of the Service Support Component of ITIL, is responsible for the management of all incidents from detection and recording through to resolution and closure. The objective of Incident Management is the restoration of normal service as soon as possible with minimal disruption to the business.Objectives: The workshop enabled delegates to gain a better understanding of Incident Management best practice within the ITIL framework.
Ref: W321 Security/Business Continuity
The aim of Problem Management is to minimise the adverse impact of Incidents and Problems on the business that are caused by I.T. infrastructure errors and to prevent recurrence of the Incidents related to these errors. In order to achieve this goal, Problem Management seeks to get to the root causes of Incidents and then initiate actions to improve or correct the situation.
Ref: W319 Security/Business Continuity
Release Management undertakes the planning, design, build, configuration and testing of hardware and software to create a set of release components for a live environment. In addition good resource planningand management are essential to package and distribute a release successfully to the customer. Release management takes on a holistic view of a change to an I.T. service and should ensure that all aspects of are lease, both technical and non-technical are considered together.This workshop will...
Ref: W317 Security/Business Continuity
The SLM process is responsible for ensuring Service Level Agreements (SLAs) and underpinning Operational Level Agreements (OLAs) or contracts are met and for ensuring that any adverse impact on service quality is kept to a minimum.
Ref: W288 Security/Business Continuity
How do you successfully structure and optimise your Application Management Cycle, so that applications fit your business requirements enabling growth? The requirement to put Application Management at the heart of business planning, so that IT delivers real business benefits has become increasingly more important. Failure to deliver and cohesively manage your applications estate can result in unplanned and unnecessary down time which affects your ability to deliver. This shift in the import...
Ref: W491 Governance
The availability and reliability of IT resources and services are fundamental to a good relationship between IT and the Business. If availability is compromised in any way the result can produce a huge impact on Business operations and consequentially on its perception and relationship with IT. Implementing ITIL Availability Management ensures that a framework is put in place that will identify the business requirement and help in developing levels of availability that meet or exceed expecta...
Ref: W488 Governance
Configuration Management is an integral cog in the ITIL machine, linking Change, Asset, Release and Problem Management together. Without this essential element, a true understanding of the effects and relationships between these modules are lost along with a great deal of real benefit, leaving IT with a blinkered view. However, as other ITIL disciplines appear to deliver many of the Configuration elements to those without a true understanding, gaining buy-in can be difficult. How do you over...
Ref: W442
The Business user of today is far more concerned about how IT spend money and whether it is being done wisely to produce the best business benefit. ITIL Financial Management for IT Services guides you through this potential minefield to ensure your customers have an awareness of cost to promote the wise use of IT resources and make IT spending clearly visible to the entire organisation.
Ref: W487 Security/Business Continuity
ITIL ICT (Information and Communication Technology) Infrastructure Management is an essential building block for many other Service Management processes. It covers all aspects of infrastructure management, from identification of business requirements through the tendering process to the testing, ongoing support and maintenance of ICT components and services. ITIL has many recommendations on making ICT Infrastructure Management highly effective, it is just a matter of deciding which recommend...
Ref: W490 Governance
Ensuring that you understand why and how a problem occurred can lead to either stopping a recurrence or a quicker response. Both will save time and cut costs. By using ITIL as a basis you get an instant foot hold on the best practices of how to implement and operate the Problem Management process.
Ref: W478 Governance
ITIL Release Management takes a holistic view of release management from planning, design and build through to resource planning and management of distribution. When undertaken well, it should create savings in testing time, aid control, help manage complexity and lessen implementation problems.
Ref: W412 Security/Business Continuity
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