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In the May 2012 workshop that looked at developing organisational agility, life after agile development was identified as a step change that affects the whole business and covers organisational design, technologies, processes and perhaps most importantly, mindsets. Having understood that the key factor in the successful adoption of agility across the organisation is people, bringing down barriers and empowering individuals ...
Download the Executive Summary from this Corporate IT Forum discussion.Can an effective IT Service Management function or process drive down costs, and increase the value and agility of the services it delivers and manages, whilst still maintaining service levels?
The answer from some Service Managers is a resounding 'yes'. But if so, how do you shift the culture within technical functions to that of a service perspective, and what approaches provide the best results? How do you go from 'green'...
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In a continually evolving business and IT landscape, and with a constant focus on cost reduction, organisations need to understand how to cut licensing costs, how to be sure that their procurement processes deliver value for money, and that oversights in contracts do not lead to costly downsides or penalties later. Spending can be optimised through the right contract, in the most cost efficient currency or country.
Most organisations have a m...
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Many large organisations in both the public and private sector utilise research services, from analyst organisations like Gartner, the unique corporate user organisation The Corporate IT Forum, or boutique research houses, and professional organisations like the British Computer Society, and The Chartered Institute for IT. This document looks at how organisations are using such services, how they measure the value out of such usage, and looks ...
Download the Executive Summary from the Enterprise Everywhere conference that focused on the impact to the infrastructure of delivering, supporting and managing a mobile workforce. Although consumerisation is a part of the driving force behind change, other aspects (cost, new technologies, business continuity, disaster recovery and demands for flexible working) are driving organisations to consider new ways of working and how to support them.
Download the Executive Summary from this discussion that focussed on on why and how organisations should outsource IT services, and what constitutes best practice in defining and managing such agreements. Specifically, the workshop considered reducing risk, driving value and improving within outsourced relationships at all stages, from negotiation to re-negotiation and re-tendering.
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Creating a robust but flexible security policy that underpins all of the necessary procedures and controls to meet legal and regulatory compliance can be a real struggle. Taking on board the speed of change in businesses and the need for IT to keep pace with this, it is difficult to see how documentation can be prevented from becoming a self-perpetuating industry.
Enterprise Architecture can deliver value, but you have to prove value in terms that mean something to the business. Where there is buy-in and engagement, the business may invest more in IT to get more out of it. So, how can something as technically sounding as enterprise architecture communicate with the business in a language that they understand-their language. How can enterprise architecture truly operate at an enterprise level and have a recognised impact in supporting business opportunitie...
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The concept of Business Relationship Managers (BRMs) is not a new one. Three-fifths of the organisations represented in discussions have a separate role or team to manage the business relationship, and whereas in the past the role of the BRM sometimes struggled to deliver the value it promised, the overwhelming majority of organisations are now seeing the value that an IT Business Partner can add to the bottom line.
The IT Business Partner is...
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Service transition can be a significant challenge for project managers, and this report discusses the evolution of service transition, and the importance of governance in effective transitions. The paper also provides insights into methods of enhancing project methodologies and how to measure effective service transition.
Download the Executive Summary from this Corporate IT Forum discussion.IT organisations face significant challenges around project management and resource scheduling, particularly around optimal allocation and management of resources, including internal expertise. Less well understood challenges include the need to balance requested project tasks with normal Business As Usual (BAU) activities, and the ramifications of this balancing act, as well as the challenges IT leaders and project managers ...
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Increasing economic pressure allied with a growing appetite for outsourcing means that Strategic Supplier Management has become a top level business strategy and even a source of competitive advantage.
Effective Strategic Supplier Management must evolve to meet the needs of the business. The IT Supplier Management landscape continues to change, and so the strategies and processes that enterprises put in place to maintain and manage their supp...