(Past Event)

Partner, not Service: Making IT Part of the Business
W979 on 28 Jun 2012 , 09.15  - 16.30 Location: Milton Keynes
Architecture/Strategy, Business Relations

"Internal Account Managers (IAMs) or Business Relationship Managers (BRMs)... act as a conduit between business and IT, and become 'trusted ambassadors' for the IT organisation"
Integrating IT with Business Requirements, Forum Report, July 2011

Output

  1. Partner, not Service: Making IT Part of the Business (Report)
  2. Partner, not Service: Making IT Part of the Business (Executive Summary)
  3. Partner, not Service: Making IT Part of the Business (Top Tips)
  4. Presentation: The Co-operative Bank (Presentation)

Summary

Striving to deliver value, cut costs and ensure responsiveness to Business needs are key challenges for corporate IT, so it is critical to move from being a service provider to a partner. Many organisations are currently struggling with managing this cultural shift, and being able to demonstrate the value of strategic partnering.

Speakers

The Co-operative Banking Group

Objectives

Join this workshop to share experience and knowledge with corporate IT peers of the challenges faced when dealing with the Business, best practice approaches to engagement and the successful role of the Internal Account Manager.

Who should attend

IT managers and strategists looking to align and integrate IT to the Business to deliver successful projects and gain value from current investments.

Agenda

The final agenda will be developed through consultation amongst delegates - provisional discussion areas include:

  • Presentation: The Co-operative Banking Group
  • Strategy development with the Business
    • Identifying and managing priorities with the Business
    • Identifying the required business objectives, outcomes and benefits
  • Making IT a strategic partner with the Business
    • Engagement
    • Communications
    • Reporting
    • Strategy alignment
    • Cultural change
  • The role of the IAM / BRM
    • Measurement of success - KPIs
  • Governing the relationship between IT and the Business - structures
  • Demonstrating Value - tracking benefits
Unparalleled Learning

Directed by

johnlewis
mcdonalds
united biscuits
travis perkins
southwestwater
rexam
landregistry
HMRC
gchq
eon
dhl
EnvironmentAgency
BalfourBeatty
coop
gsk
bupa
BAE
aviva
ashurst
ANMedia
01/20 
start stop bwd fwd

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