CPI Best Practice Workshop: Costing and Benchmarking IT in a world of Service Catalogues, Outsourcers and the Cloud

1. CPI Best Practice Workshop: Costs Associated with the Programme (Template)
2. CPI Best Practice Workshop: Costing and Benchmarking IT in a world of Service Catalogues, Outsourcers and the Cloud (Top Tips)
3. CPI Best Practice Workshop: Costing and Benchmarking IT in a world of Service Catalogues, Outsourcers and the Cloud (Executive Summary)
4. CPI Best Practice Workshop: Costing and Benchmarking IT in a world of Service Catalogues, Outsourcers and the Cloud (Report)

With greater use of service providers, solutions delivered via the Cloud, and with IT departments increasingly using Service Catalogues to deliver services, the pressing question is how to efficiently cost, charge and benchmark these services? Is the business receiving value?     

How do you allocate costs to services, such as email and the desktop, or ERP applications and processing an order?  How do you define and benchmark appropriate KPIs?

The range is enormous but the principles and issues are common.

These are just some of the questions which members will be addressing at this year's CPI Best Practice Discussion workshop.

The day will consist of a morning discussion and lunch open to the whole Forum community, and an afternoon session for CPI members only.

This year for the first time, CPI is opening the doors of its annual workshop to the wider Forum community, so do take advantage of this opportunity to learn how you can introduce better costing methods and ways of evaluating performance.

In the afternoon, CPI subscribers will go on to discuss the specific application of costing methods to enhance the CPI process, as well as cover other CPI issues.

Forum Members will be better placed to meet the needs of customers for IT services and transparent value for money.

CPI members will have the added benefit of reviewing their use of benchmarking to get the most benefit from the service and make a difference in their organisation.

Morning session including lunch: Senior IT Managers, from Forum and CPI subscribers, responsible for relationships with the business and delivering IT services, and Financial Managers responsible for costing IT services. Afternoon session: Senior IT executives and those responsible for benchmarking, from CPI subscribers.

Morning:

Case studies and discussion, to cover these topics (subject to your feedback)

• Costing and benchmarking of IT services
• Allocating costs to IT services and suggested solutions
• Evaluating service value for money

Afternoon:

Case studies and discussion, to cover these topics (subject to your feedback)

• CPI member presentations on their use of the CPI service
• How to benchmark service costs in CPI and the need for new metrics
• Benchmarking and ways to use CPI benchmarking to understand and analyse performance and drive improvements.
• Using CPI to support decisions
• New metrics recently introduced to CPI

NB Metric refresh! We encourage all CPI subscribers to submit / refresh their CPI metrics in advance of the workshop. Please ask for help and / or an onsite data entry support session if you need it.