(Past Event)

Outsourcing: Surviving & Thriving

W732 on 15 Sep 2009 , 12.00 - 17.00 Location: Westminster
Applications, Infrastructure, Operations/Service Management, Supplier Management/Procurement

Learn how major organisations have managed the trials and tribulations of outsourcing, in both an onshore and offshore environment, and have ensured that their companies have not only survived, but positively benefited from the experience.

Output

Outsourcing: Surviving and Thriving (Report)
Outsourcing: Surviving and Thriving (Executive Summary)
Outsourcing: Surviving and Thriving (Top Tips)

Summary

Leaving aside the well-worn subject of recession, there are many factors that impact outsourced IT contracts; market forces, M & A (Mergers & Acquisitions), cultural or managerial issues or financial failure of suppliers. This panel led discussion will explore the experiences of IT professionals from four large member organisations operating in very different market sectors. Delegates will have an opportunity to put questions to the panel and participate in a roundtable discussion around the issues raised by the panel. The discussion will also help in establishing the priority topics that members feel should be developed for future events.

Speakers

Confirmed panelists

Head of Procurement, Information Systems, a Hotel & Restaurant Chain
Director Global Sourcing Engagement, a Global Pharmaceutical company
Deputy Director, ASPIRE 3, a Public Sector organisation
Head of IT Policy and Governance, a Financial Services organisation

Agenda

Agenda - Discussion Topics

1. The pros and cons of different approaches to outsourcing in the current climate

Sourcing strategy - Overall market trends for both on and off shore.
Sourcing strategy Single or Multiple suppliers - Tier 1 or tier 2 suppliers?
Comparing value and quality between services offered by different suppliers.
Conducting due diligence and assessing security risk.
Consultation with business and managing their expectations.

2. Living with the contract and the supplier in a long-term relationship

Keeping your outsource contract value aligned with the market.
Making service definition clear enough to measure, flexible enough to promote sustainability. Where does BAU finish and change begin?
How to balance 'hard' governance within the overall relationship management.
Maintaining innovation, skills and experience throughout the contract.
Contract management what skills and how much resource is required?

3. Adding value

How to measure the value of outsourcing?
Balancing objectives to create a win-win situation?
Finding cost reduction opportunities while maintaining or improving services
Can you drive value & innovation from suppliers who provide a commodity-type service

Agenda - Times

12.00 - Registration with lunch

13.00 - Welcome and open

13.15 - Panel introductions

13.30 - Panel Q&A session

14.30 - Break and networking

15.00 - Roundtable discussions

16.15 - Break and networking

16.35 - Feedback from roundtable discussions and wrap-up

17.00 - Close

Unparalleled Learning

Directed by

01/20

"The Corporate IT Forum is a fantastic level check, free of vendor sell and consultancy hype. I like the open sharing of experience…"

"We get valuable knowledge and experience from members of The Corporate IT Forum. This helps us to make better and informed decisions to reach our business goals…"

"The knowledge from other people on what they are doing/have done is invaluable to my team"

"The workshop validated the marketplace for supplier apps; participants were of a uniformly high standard; personally, I value highly the ethos of the Forum in the fact that it is supplier independent"

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