Outsourcing: Surviving & Thriving
Leaving aside the well-worn subject of recession, there are many factors that impact outsourced IT contracts; market forces, M & A (Mergers & Acquisitions), cultural or managerial issues or financial failure of suppliers. This panel led discussion will explore the experiences of IT professionals from four large member organisations operating in very different market sectors. Delegates will have an opportunity to put questions to the panel and participate in a roundtable discussion around the issues raised by the panel. The discussion will also help in establishing the priority topics that members feel should be developed for future events.
- Head of Procurement, Information Systems, a Hotel & Restaurant Chain
- Director Global Sourcing Engagement, a Global Pharmaceutical company
- Deputy Director, ASPIRE 3, a Public Sector organisation
- Head of IT Policy and Governance, a Financial Services organisation
Agenda - Discussion Topics
1. The pros and cons of different approaches to outsourcing in the current climate
- Sourcing strategy - Overall market trends for both on and off shore.
- Sourcing strategy Single or Multiple suppliers - Tier 1 or tier 2 suppliers?
- Comparing value and quality between services offered by different suppliers.
- Conducting due diligence and assessing security risk.
- Consultation with business and managing their expectations.
2. Living with the contract and the supplier in a long-term relationship
- Keeping your outsource contract value aligned with the market.
- Making service definition clear enough to measure, flexible enough to promote sustainability. Where does BAU finish and change begin?
- How to balance 'hard' governance within the overall relationship management.
- Maintaining innovation, skills and experience throughout the contract.
- Contract management what skills and how much resource is required?
3. Adding value
- How to measure the value of outsourcing?
- Balancing objectives to create a win-win situation?
- Finding cost reduction opportunities while maintaining or improving services
- Can you drive value & innovation from suppliers who provide a commodity-type service
12.00 - Registration with lunch
13.00 - Welcome and open
13.15 - Panel introductions
13.30 - Panel Q&A session
14.30 - Break and networking
15.00 - Roundtable discussions
16.15 - Break and networking
16.35 - Feedback from roundtable discussions and wrap-up
17.00 - Close
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