(Past Event)

Improving Internal Account Management

W633 on 16 Jul 2008 ,
Security/Business Continuity

Output

Improving Internal Account Management (Report)
Improving Internal Account Management (Executive Summary)

Summary

All IT departments are under constant pressure to align their IT strategies with the Business, translate Business requirements into IT Solutions and develop better relationships.

Most have an Internal Account Management team in place, but developing the right people, keeping them separate from Service Delivery and improving efficiency and cost effectiveness is a challenge.

Speakers

Details will be available soon

Objectives

By exchanging knowledge and experience this workshop will enable you to:

Identify the key success factors in developing and maintaining an Internal Account Management function
Assess the challenges around structuring, recruitment and training
Examine the benefits of Internal Account Management and establish ways of demonstrating value

Who should attend

Members who are involved in developing or managing an Internal Account Management function.

Agenda

0945hrs - Delegate Registration & Introductions

1000hrs - Welcome by tif. Facilitator John Fooks

Definitions
Obstacles to effective Account Management
Roles Responsibilities and Structure

1300hrs - Lunch

Balancing Strategic Development and Operational Issues
Account Plans
Demonstrating and Measuring Value of Account Management
Skills: Working with the Business, IT and Key Stakeholders

1545hrs - Summary of Discussion & Identification of Actions

1600hrs - Close

Unparalleled Learning

Directed by

01/17

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