A Simple Process for Gathering Metrics

The strength of the CPI benchmarking model lies in the definition and selection of the metrics used. CPI's cost model is said to be "...the best benchmarking cost model available" according to one IT Director.

The collaborative nature of the CPI process ensures that metrics required to complete the template are the relevant costs, cost drivers, and key performance indicators typically available in most organisations.

Participants use interactive dialogues to help them complete the data entry, with the support of telephone and online help. Each metric has a concise definition.

Induction Workshop ensures efficient metrics collection

At the beginning of the process CPI provides onsite or web-based support workshops to guide personnel in understanding terminology, definitions, and requirements. Online Help and telephone support mean queries are resolved fast.

Data validation to ensure consistency

Integrity and consistency of data are paramount to successful benchmarking and CPI checks metrics both manually and automatically to maximise consistency and minimise errors.

Help with Results Analysis

The CPI Results Model is very easy to use, with its own interactive dialogue, and Online Help so users can obtain the analyses they want. Extended results analysis support is also available

Key Information for Management

The CPI results are presented in an Executive Report, plus an interactive drill-down Results Model (for Options 2-4).
The Executive Report has charts of standard KPI's immediately accessible for presentation to senior management.
The Results Models available with most Service Options, provides unlimited comparative analyses and normalisation. Functions include percentile tables, charts, and pivot tools for you to investigate specific areas of interest, and select groups of similar organisations.

Workshops - Analysis to Actions

CPI takes full advantage of its ability to provide direct, peer-to-peer interaction with organisations that have experienced similar issues. This ensures actions are based on real-world, practical knowledge that allows faster, more confident decision-making.
CPI workshops regularly generate actions that have saved, and are saving, participants hundreds of thousands of pounds, and more. It is this ability to get behind the numbers, to identify serious opportunities for continuous and sustainable improvement that makes the service so useful.

International

CPI offers great flexibility to organisations operating across international boundaries by offering currency conversion using appropriate exchange rates.

Group Organisations with multiple IT functions

CPI can also be applied to Groups of Companies to provide an internal benchmark as well as outside comparison. It enables companies or IT functions within a group to compare IT service performance on a consistent basis throughout the group. This helps to ensure best practice and consistent service levels across all business units.