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Large scale IT projects are usually the ones that make the news both within and outside organisations. Now is the time to put the spotlight on those teams who have responded to current business demands or spotted opportunities; kept it simple, brought about change at speed and created a success story.
Judging Criteria
The judges will be looking for Projects that have had to respond quickly to changed business demands or have found opportunities in areas previously overlooked by the organisation. Both will have used some really pragmatic or innovative thinking as a short cut to delivery. The method used to fast track the whole process from start to finish will also be considered.
Projects entered in this category must have gone 'live' in 9 months or under since funding was first approved.
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Previous Rapid Response Award Winners
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7th Awards
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Nursing and Midwifery Council - On line Payments
Following administrative changes, the NMC was faced with a tripling of registration renewals which began to overwhelm the call centre - especially as 1 in 5 credit card payments required multiple authorisation attempts.
An automated payment system was identified as a potential solution after reviewing the results of a root cause analysis.
Strong project management during a time of substantial IT landscape change including outsourcing and virtualisation delivered a PCI compliant payment system that achieved substantial transaction cost savings and raised the 'can do' profile of the ICT department.
Judges Comments
"The On Line Payments project demonstrated what could be achieved through great teamwork and a commitment to getting the job done."
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6th Awards
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Virgin Atlantic Airways - Tactical SMS
Communicating last minute changes to flight schedules or delays to customers has usually given Virgin Atlantic's Customer Relations department a big headache and they needed a solution urgently.
Virgin's IT Lite team of just 3 people is set up to handle such requests. The team delivered the solution by using SMS text messaging to customers mobile phones.
This exemplifies how a simple pragmatic tool can be used to great benefit in both cost saving and improved customer service. In its first year the system was used to contact 250,000 customers allowing them more time to do things other than sitting in a departure lounge, however well appointed.
Judges Comments
"An innovative, flexible and agile approach resulting in exceptionally good feedback and benefit from the business and customers alike"
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Rapid Response
